Retail Sales Executive

About the Role

We are looking for an energetic, well-groomed, and customer-focused Demonstration Specialist to represent the Thakral Gizmos brand at our Experience Centre in Gurugram. This is a frontline, customer-facing role responsible for engaging walk-in customers, demonstrating products, and driving in-store sales conversions through excellent product knowledge and interpersonal skills.

Key Responsibilities

• Greet and engage every customer who walks into the Experience Centre in a warm, professional manner.

• Conduct live product demonstrations, clearly explaining features, benefits, and use-cases of gadgets on display.

• Understand customer needs and recommend suitable products to drive conversions.

• Handle customer queries, objections, and basic troubleshooting questions confidently.

• Maintain in-depth, up-to-date knowledge of all products, ongoing offers, and promotions.

• Ensure the display counters and demo units are clean, functional, and visually appealing at all times.

• Assist with billing coordination, stock awareness, and basic sales reporting to the store/floor manager.

• Build rapport with repeat and walk-in customers to encourage positive word-of-mouth and footfall.

• Maintain discipline, grooming standards, and punctuality as per company policy.

• Coordinate with the operations and inventory team to ensure demo stock availability.

Candidate Requirements

• Female candidate only, as per client/store requirement.

• Minimum qualification: 12th pass / Graduate preferred.

• Prior experience in retail sales, promotions, or front-desk/customer service preferred (freshers with strong communication skills may also be considered).

• Excellent verbal communication skills in Hindi and English.

• Pleasing personality, confident demeanor, and strong customer-handling skills.

• Comfortable with 6-day work week and standing/engaging with customers through shift hours.

• Basic understanding of gadgets/consumer electronics is an added advantage.

• Willingness to work in a retail/mall environment based in Gurugram.

Key Skills

• Communication & interpersonal skills

• Product demonstration & presentation skills

• Customer relationship management

• Sales orientation / conversion mindset

• Basic retail operations awareness

Compensation & Benefits

• In-hand salary: ₹20,000 – ₹25,000 per month (based on experience and interview performance)

• ESIC coverage

• Group Insurance

• Provident Fund (PF)

• Other applicable statutory benefits as per company policy