Receptionist / Front Office Executive

Core Purpose

To be the first point of contact for the company. Handle calls, greet visitors, manage front desk operations, and ensure a smooth, professional experience for everyone who walks in or calls.

Key Responsibilities

A. Front Desk & Visitor Management

- Greet visitors warmly and guide them to the right person/department

- Manage visitor register, issue visitor passes, and handle gate coordination

- Coordinate meeting rooms and conference room bookings

B. Calls & Communication

- Answer incoming calls professionally and route them to concerned departments

- Take messages and follow up on pending callbacks

- Handle emails and official correspondence at front desk

C. Admin Support

- Handle courier inwards/outwards and maintain records

- Manage office stationery, pantry, and housekeeping coordination

- Prepare daily reports, maintain files, and do basic data entry in Excel/CRM

D. Customer Service

- Address basic queries about company, products, or services

- For insurance/hospital: Schedule appointments, explain basic process to customers

- Handle complaints politely and escalate to manager when needed

Skills Required

Skill Why It Matters

Communication-Hindi + English fluency. Clear, polite tone on call

Computer Basics- MS Office, Email, CRM, Biometric/PBX system

People Skills- Warm, patient, and professional. First impression matters

Organization- Multi-tasking: calls + visitors + files together

Problem Solving- Handle urgent queries calmly