Planwey Global Services

Product Support Engineer

Planwey Global Services
Sector 50, Gurgaon/Gurugram
₹30,000 - ₹50,000 monthly

Fixed

₹30,000 - ₹50,000

Earning Potential

₹50,000

Work from OfficeWork from Office
Full TimeFull Time
Min. 5 yearsMin. 5 years
Good (Intermediate / Advanced) EnglishGood (Intermediate / Advanced) English

Job highlights

Urgently hiring

Urgently hiring

10 applicants

10 applicants

Benefits include: PF, ESI (ESIC)

Benefits include: PF, ESI (ESIC)

Job Description

The Product Support Engineer will be responsible for providing technical and operational support for EV products, ensuring high customer satisfaction, resolving technical issues, coordinating with service teams, and driving continuous product improvement.

  • Key ResponsibilitiesProvide technical support for EV products to customers, dealers, and service centers.
  • Diagnose and resolve product-related issues efficiently.
  • Coordinate with engineering, quality, and service teams for issue resolution.
  • Conduct product troubleshooting and root cause analysis.
  • Develop and deliver technical training to service engineers and technicians.
  • Monitor product performance and customer feedback to improve product reliability.
  • Maintain technical documentation, service manuals, and support reports.
  • Ensure timely closure of customer complaints while meeting service KPIs.
  • Support new product launches and field implementation activities.
  • EligibilityB.E./B.Tech or Diploma in Mechanical, Electrical, Electronics, or Automobile Engineering.
  • 4–8 years of experience in product support, technical support, or after-sales service in the EV or automobile industry.
  • Strong knowledge of EV systems, batteries, motors, controllers, and diagnostics.
  • Excellent troubleshooting, communication, and team coordination skills.
  • Preferred SkillsExperience with EV diagnostics tools.
  • Knowledge of warranty management and field service operations.
  • Customer-focused approach with strong analytical and problem-solving skills.

SalaryAs per experience and company standards.📞 Contact: 9560014743

📧 Email: hrhead@globalservice.com

Job role

Work location
Work locationDelhi NCR Gurugram, Sector 50, Gurugram, Haryana, India
Department
DepartmentConstruction & Site Engineering
Role / Category
Role / CategoryConstruction Engineering
Employment type
Employment typeFull Time
Shift
ShiftDay Shift

Job requirements

Experience
ExperienceMin. 5 years
Education
EducationDiploma
English level
English levelGood (Intermediate / Advanced) English
Degree/ Specialisation
Degree/ SpecialisationAny ME/M.Tech, Any BE/B.Tech, Any Diploma in Mechanical Engineering (Atleast one)
Age limit
Age limit25 - 40 years
Gender
GenderMale

About company

Name
NamePlanwey Global Services
Address
AddressDelhi NCR Gurugram, Sector 50, Gurugram, Haryana, India
Job posted by Planwey Global Services

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You can expect a minimum salary of 30,000 INR and can go up to 50,000 INR. The salary offered will depend on your skills, experience and performance in the interview.

The candidate should have completed Diploma degree and people who have 5 to 31 years are eligible to apply for this job. You can apply for more jobs in Delhi-NCR to get hired quickly.

The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job.

Only Male candidates can apply for this job.

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