Customer Support Executive

Job SummaryWe are looking for a proactive and customer-focused Support Executive to join our growing team. The ideal candidate should have excellent communication skills, be comfortable interacting with enterprise clients, and possess strong problem-solving abilities. Prior experience in customer support, SaaS, telecom, or messaging platforms will be an added advantage.

• Key ResponsibilitiesHandle customer queries via Email, WhatsApp, Phone Calls, and Support Tickets.
• Provide first-level support for SMS, RCS, WhatsApp Business API, Voice, and Email services.
• Coordinate with internal technical teams for issue resolution.
• Monitor customer issues and ensure timely updates until closure.
• Prepare daily, weekly, and monthly support reports.
• Escalate critical issues whenever required.
• Maintain support documentation and knowledge base.
• Assist clients with account setup, testing, and basic platform usage.
• Ensure high customer satisfaction by providing prompt and professional support.
• Follow defined SLAs and internal support processes.

• Required SkillsExcellent verbal and written communication in English and Hindi.
• Good customer handling and interpersonal skills.
• Basic knowledge of Microsoft Excel and Google Sheets.
• Ability to multitask and prioritize work effectively.
• Strong analytical and problem-solving skills.
• Positive attitude with a willingness to learn.
• Comfortable working in a fast-paced startup environment.

• Preferred Skills (Good to Have)Experience in Customer Support, Technical Support, or Operations.
• Knowledge of SMS, WhatsApp Business API, RCS, Email, or Telecom industry.
• Familiarity with CRM or ticketing tools.
• Basic understanding of APIs is a plus.

• QualificationGraduate in any discipline (B.Tech, BCA, B.Sc., B.Com., BBA, BA, or equivalent).
• Freshers with excellent communication skills are encouraged to apply.