Business Development Manager

Key Responsibilities

### Business Development & Revenue Growth

* Achieve annual and quarterly revenue, gross margin, and new customer acquisition targets for the FTL business across the SAARC region.

* Identify, qualify, and secure new business opportunities across manufacturing, automotive, FMCG, retail, chemicals, pharmaceuticals, industrial goods, and other key sectors.

* Develop and execute business development strategies aligned with RITCO's growth objectives.

* Build and maintain a healthy sales pipeline through market intelligence, networking, and customer engagement.

* Lead commercial negotiations and close profitable business opportunities.

### Market Expansion

* Expand RITCO's customer base across India and neighbouring SAARC markets.

* Increase market penetration in strategic industries and high-growth trade corridors.

* Analyse market trends, customer requirements, competitor activities, and emerging logistics opportunities to drive business expansion.

* Identify opportunities for multimodal and value-added logistics services within existing customer accounts.

### Customer Relationship Management

* Develop and nurture long-term relationships with key customers and strategic accounts.

* Understand customer supply chain requirements and recommend customised transportation and logistics solutions.

* Ensure high levels of customer satisfaction through proactive account management and timely resolution of commercial issues.

* Drive customer retention, account expansion, and cross-selling opportunities across RITCO's service portfolio.

### Strategic Partnerships & Cross-Border Operations

* Develop strategic partnerships with transporters, logistics partners, freight agents, and channel partners to strengthen regional capabilities.

* Support business expansion across SAARC countries by identifying cross-border logistics opportunities.

* Coordinate with internal operations teams to ensure seamless execution of cross-border transportation solutions.

* Represent RITCO in industry forums, customer meetings, and strategic business engagements.

##Pricing & Margin Optimisation

* Develop competitive pricing strategies that balance market competitiveness with sustainable profitability.

* Improve pricing discipline, gross margins, and trade lane profitability through regular commercial reviews.

* Monitor freight market trends, transportation costs, and competitor pricing to optimise commercial decisions.

* Collaborate with finance and operations teams to ensure commercially viable business proposals.

### Business Planning & Performance Management

* Prepare business plans, sales forecasts, pipeline reports, and market development strategies.

* Track key sales and profitability metrics and recommend corrective actions where required.

* Maintain accurate customer and opportunity records using CRM tools.

* Work closely with Operations, Finance, and Customer Service teams to ensure smooth onboarding and successful execution of customer commitments.

---

## Qualifications

* Bachelor's degree in Business Administration, Logistics, Supply Chain Management, Marketing, or a related discipline.

* MBA in Marketing, Supply Chain, or International Business will be an added advantage.

---

## Experience

* 6–10 years of experience in Business Development within logistics, transportation, freight forwarding, or integrated supply chain services.

* Proven experience in Full Truck Load (FTL) business development and commercial sales.

* Exposure to cross-border logistics and SAARC markets will be preferred.

* Demonstrated success in achieving revenue growth, customer acquisition, and margin improvement targets.

## Required Competencies

### Functional Competencies

* Business Development & Strategic Sales

* Full Truck Load (FTL) Operations

* Freight & Transportation Management

* Cross-Border Logistics

* Supply Chain Solutions

* Pricing & Commercial Negotiation

* Trade Lane Development

* Key Account Management

* Market Intelligence & Competitive Analysis

* Sales Forecasting & Pipeline Management

### Behavioural Competencies

* Customer-Centric Mindset

* Strong Commercial Acumen

* Relationship Building & Networking

* Negotiation & Influencing Skills

* Strategic Thinking

* Analytical & Problem-Solving Ability

* Results Orientation

* Collaboration & Stakeholder Management

* Excellent Communication and Presentation Skills

---

## Key Performance Indicators (KPIs)

* Achievement of revenue and gross margin targets

* New customer acquisition and customer retention

* Growth in FTL business across SAARC markets

* Market penetration across identified industry segments

* Improvement in pricing discipline and trade lane profitability

* Strategic partnership development

* Pipeline conversion ratio

* Customer satisfaction and account growth

* Contribution to overall business profitability