Team Leader
Mbit Computraining Pvt. Ltd.Fixed
₹30,000 - ₹35,000
Earning Potential
₹35,000
Fixed
₹30,000 - ₹35,000
Earning Potential
₹35,000
Work from Office
Full Time
Min. 3 years
Good (Intermediate / Advanced) EnglishJob highlights
3 applicants
Job Description
📢 WE ARE HIRING – TEAM LEADER
💼 Position: Team Leader – Inbound Customer Support
📞 Process: Inbound Voice Process
💰 Salary: ₹32,000 – ₹34,000 IN-HAND / MONTH
📍 Work Location: Vaishali, Ghaziabad
🏢 Work Mode: Work From Office
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✅ ELIGIBILITY
👨💼 Overall 3+ Years of Experience in BPO / Customer Support / Inbound Operations
⭐ Minimum 1+ Year of Team Leader / Team Handling Experience
📞 Inbound Voice Process Experience Mandatory
🎓 Bachelor's Degree – Non-Technical Background Preferred
🗣️ Excellent Verbal & Written Communication Skills
📊 Strong knowledge of MS Excel & MIS Reporting
💻 Basic CRM / Ticketing Tool Handling Experience
👥 Proven experience in Team Handling & Performance Management
📈 Strong understanding of KPIs, SLA, Productivity & Quality
🤝 Good Coordination & Stakeholder Management Skills
⚡ Strong Problem-Solving & Escalation Handling Skills
⏳ Immediate Joiners to 15 Days Notice Period Preferred
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💼 JOB RESPONSIBILITIES
✔ Manage and supervise day-to-day activities of the inbound support team
✔ Monitor team performance, productivity, quality & service levels
✔ Handle customer escalations and ensure timely resolution
✔ Conduct team huddles, coaching and performance feedback sessions
✔ Prepare and maintain MIS reports using MS Excel
✔ Track KPIs, attendance, productivity, AHT, SLA & quality metrics
✔ Monitor inbound call handling and process adherence
✔ Support team members in resolving complex customer queries
✔ Coordinate with internal teams for smooth operations
✔ Ensure compliance with process guidelines and quality standards
✔ Maintain effective communication with stakeholders and management
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📌 KEY REQUIREMENTS
✔ 3+ Years Overall BPO / Customer Support Experience
✔ 1+ Year Team Leader / Team Handling Experience
✔ Inbound Voice Process Experience
✔ Strong Communication & Team Management Skills
✔ Good Excel & MIS Knowledge
📩 Interested candidates can share their updated resume or contact us for more details.
Job role
Job requirements
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The candidate should have completed Graduate degree and people who have 3 to 31 years are eligible to apply for this job. You can apply for more jobs in Delhi-NCR to get hired quickly.
The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job.
Only Male candidates can apply for this job.
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