Telesales Executive

Outbound Calling: Make daily outbound calls to prospective and existing customers from the provided lead database.

Product Explanation: Explain company products, features, benefits, pricing, and usage clearly to customers.

Lead Conversion: Convert interested prospects into customers by effectively handling queries, objections, and concerns.

Sales Target Achievement: Achieve assigned daily, weekly, and monthly sales and revenue targets.

Customer Follow-up: Regularly follow up with interested customers and pending leads to maximize conversions.

Customer Relationship Management: Build and maintain positive relationships with customers through professional and courteous communication.

Objection Handling: Understand customer concerns and provide suitable solutions to improve conversion rates.

Order Processing: Accurately collect customer details and coordinate for order confirmation and processing.

CRM/Database Management: Update customer information, call outcomes, follow-ups, and sales status accurately in the CRM/system.

Repeat Sales: Identify opportunities for repeat purchases, renewals, and additional product sales.

Call Quality & Compliance: Follow approved sales scripts, company policies, and communication standards while handling customers.

Daily Reporting: Maintain and submit daily call, sales, follow-up, and conversion reports to the Team Leader/Manager.

Coordination: Coordinate with the sales, confirmation, logistics, and customer support teams to ensure smooth order fulfillment.

Customer Feedback: Record customer feedback, complaints, and product-related concerns and escalate them to the concerned department.

Professional Communication: Maintain a positive, confident, and persuasive approach during every customer interaction.