Telecalling Executive

Position Overview

Benison IVF & Healthcare Clinic ( A Unit of Datta Healthcare) is looking for an empathetic, energetic and result-oriented Telecalling Executive to provide prompt responses to patient enquiries, maintain continuous engagement with prospective patients, and support the counselling team in increasing patient visits and treatment conversions.

The ideal candidate should have excellent communication skills, patience, and the ability to build trust with patients dealing with fertility concerns.

Key Responsibilities

1. Immediate Lead Response

• Call all new enquiries within the defined response time.
• Respond promptly to website, Meta, Google, WhatsApp and other digital enquiries.
• Ensure no lead remains unattended.

2. Patient Engagement

• Build rapport with prospective patients.
• Understand patient concerns and basic fertility history.
• Answer general queries confidently while maintaining empathy.
• Keep patients engaged until they visit the clinic.

3. Appointment Management

• Schedule appointments with fertility consultants.
• Confirm appointments one day before the visit.
• Reschedule missed appointments.
• Reduce no-show percentage.

4. Follow-up Calling

• Follow up with patients who have:
• Enquired but not visited
• Visited but not started treatment
• Requested time to decide
• Missed appointments
• Maintain regular yet non-intrusive communication.

5. CRM Management

• Update every call in the CRM immediately.
• Record call outcomes accurately.
• Maintain complete lead history.
• Ensure zero pending updates.

6. Coordination

• Coordinate with counsellors, doctors and marketing team.
• Share priority leads for immediate attention.
• Inform concerned teams about scheduled visits.

7. Outside Camp Support

• Handle enquiries generated from:
• IVF Awareness Camps
• Satellite OPDs
• Medical Camps
• Referral Partners
• Ensure all camp leads receive timely follow-up until closure.

Required Skills

• Excellent Hindi communication skills
• Basic English communication
• Strong listening ability
• Empathy and patience
• Positive attitude
• Confidence while speaking
• Basic computer knowledge
• CRM/Excel knowledge preferred
• Ability to handle sensitive patient conversations