Back Office Executive

Job Summary

We are looking for a proactive and detail-oriented Back Office Executive to manage administrative tasks, provide excellent customer support, and assist with inside sales activities. The ideal candidate should have strong communication skills, basic computer knowledge, and the ability to build positive customer relationships.

Key Responsibilities

Handle day-to-day back office operations and maintain accurate records.

Respond to customer inquiries via phone, email, and WhatsApp.

Follow up with existing and prospective customers regarding products and services.

Generate leads and support the inside sales team in achieving sales targets.

Prepare quotations, invoices, and sales-related documentation.

Coordinate with internal teams to ensure timely order processing and customer satisfaction.

Maintain customer databases and update CRM records.

Resolve customer complaints and escalate issues when necessary.

Prepare daily, weekly, and monthly reports.

Required Skills

Good verbal and written communication skills.

Strong customer service and relationship management abilities.

Basic knowledge of MS Office (Excel, Word, Outlook).

Ability to multitask and work in a fast-paced environment.

Good organizational and time management skills.

Positive attitude and willingness to learn.

Qualifications

Graduate in any discipline (preferred).

0–3 years of experience in back office, customer support, telecalling, or inside sales.

Freshers with good communication skills are also welcome to apply.

Preferred Qualifications

Experience using CRM software.

Knowledge of sales processes and customer handling.

Salary

As per company standards and candidate experience.

Benefits competitive salary

Performance incentives

Career growth opportunities

Training and skill development

Supportive work environment