Telecalling Executive

Job Description – Telecalling Executive (Veranda RACE)

Job Title: Telecalling Executive

Company: Veranda RACE

Location: As per branch requirement

Department: Sales / Admissions

Employment Type: Full-time

Job Summary

Veranda RACE is looking for enthusiastic and target-driven Telecalling Executives to connect with prospective students, explain our courses, generate admissions, and provide excellent customer service. The ideal candidate should have good communication skills and a passion for sales.

Key Responsibilities

Make outbound calls to prospective students from the provided database.

Explain Veranda RACE courses, fees, benefits, and admission process.

Understand customer requirements and recommend suitable courses.

Follow up with leads through calls, WhatsApp, SMS, and email.

Convert inquiries into admissions by achieving daily and monthly targets.

Maintain accurate records of customer interactions in the CRM.

Schedule counseling sessions or branch visits for interested candidates.

Resolve basic customer queries and escalate complex issues when required.

Coordinate with the admissions and counseling team for successful enrollments.

Eligibility

Any Graduate / Undergraduate.

Freshers and experienced candidates are welcome.

Experience in telecalling, telesales, education sales, or customer service is an added advantage.

Required Skills

Excellent communication skills in Tamil.

Basic English communication is preferred.

Strong convincing and negotiation skills.

Customer-focused attitude.

Ability to achieve sales targets.

Basic computer knowledge (MS Office, CRM, Email).

Positive attitude and willingness to learn.

Preferred Qualifications

Experience in educational counseling or telesales.

Ability to handle objections and close sales effectively.

Salary & Benefits

Attractive salary with performance incentives.

PF & ESI (as per company policy).

Career growth opportunities.

Training and skill development programs.

Friendly and supportive work environment.

Working Hours

6 days a week (Weekly off as per company policy).

Shift timings as per branch requirements.

Key Competencies

Communication

Persuasion & Sales

Customer Relationship Management

Time Management

Problem Solving

Teamwork

Target Orientation

Follow-up & Lead Management