Assistant Manager Operations

Assistant Manager – Business Operations

Company: Sahasrar Innovations

Experience: 3–5 Years, Energetic Freshers can apply

Job Type: Full-Time

Location: Porur, Chennai

Job Description

We are looking for a proactive and responsible Assistant Manager – Business Operations to manage and coordinate day-to-day operations across our multiple business verticals.

This is a hands-on operations role, involving coordination between customers, sales, production, inventory, machines, vendors, logistics, accounts and internal teams.

The person should be capable of taking ownership of tasks from start to completion, following up without constant supervision and ensuring that operational issues are identified and resolved on time.

Key Responsibilities

- Coordinate daily operations across multiple business verticals.

- Manage customer enquiries, order updates and follow-ups through WhatsApp, calls and other channels.

- Maintain B2B lead, quotation and sales follow-up trackers.

- Coordinate machine enquiries, demonstrations, quotations, orders and after-sales requirements.

- Plan and follow up production based on order priority and committed delivery dates.

- Coordinate between design, production, QC, packing and dispatch teams.

- Ensure products and machine kits are properly checked before dispatch.

- Maintain accurate inventory of machines, raw materials, accessories, packaging materials and other stock.

- Monitor stock inward/outward, minimum stock levels and reorder requirements.

- Coordinate purchases and follow up with suppliers/vendors.

- Coordinate incoming/imported inventory and verify quantities received.

- Manage courier, transport, Porter and other logistics requirements.

- Track shipments and resolve delayed/returned delivery issues.

- Coordinate exhibitions, workshops, product demonstrations and event requirements.

- Capture and systematically follow up leads generated from exhibitions and other sources.

- Coordinate customer payment status, invoices and operational documentation with accounts.

- Maintain customer, machine-sales and repeat-order records using Google Sheets/CRM.

- Create and maintain operational SOPs and checklists.

- Coordinate team activities and follow up assigned tasks until completion.

- Prepare daily/weekly operational reports for management.

- Identify delays, stock shortages, quality issues and other operational problems before they become critical.

Required Skills

- 3–5 years of experience in operations, manufacturing coordination, sales coordination, trading, e-commerce or a similar role. Freshers whi are willing to learn and grow.

- Strong knowledge of Google Sheets / Microsoft Excel.

- Good communication skills in Tamil and English.

- Hindi communication will be an added advantage.

- Experience handling customers, vendors, inventory and logistics.

- Good follow-up and documentation skills.

- Ability to coordinate multiple tasks and departments simultaneously.

- Basic understanding of quotations, invoices, payments and inventory.

- Comfortable working in an environment involving machines, production and physical inventory.

What We Are Looking For

We need someone who:

- Takes end-to-end ownership instead of waiting for repeated instructions.

- Has strong follow-up discipline.

- Can identify and solve routine operational problems independently.

- Is organised and detail-oriented.

- Can handle customers and vendors professionally.

- Is comfortable taking responsibility for deadlines and measurable targets.

- Can work closely with both office and production teams.

- Is willing to learn about new products, machines and business verticals.

Important: This is not a desk-only administration job. The role involves hands-on coordination with production, machines, inventory, customers, vendors, logistics and internal teams.

The selected candidate will have the opportunity to grow into a larger Operations Manager / Business Operations leadership role as the organisation expands.