E-Commerce Executive

Here is an updated version that reflects 0–1 year of general sales experience, prioritizing skills in social media, WhatsApp, or e-commerce over strict gemstone/jewellery background:

Role Overview:

We are hiring an Online Sales Executive to manage online customer inquiries, present gemstone and diamond jewellery via digital channels, and close sales.

Key Responsibilities:

• Respond to leads and inquiries coming from WhatsApp, Instagram, Facebook, and the website.
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• Show product collections via video calls, images, and voice notes to guide customers.
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• Follow up on pending customer inquiries and custom jewellery requests.
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• Explain diamond/gemstone details and assist customers with their purchase choices.
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• Coordinate with the packing and dispatch team to ensure smooth order deliveries.
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Requirements:

• Experience: Minimum 1 year of experience in E-Commerce Sales, Social Media Sales, Tele-sales, or Retail. (Prior jewellery experience is a plus, but not mandatory).
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• Key Skills: Familiarity with WhatsApp Business, Instagram DM management, basic computer/Excel skills, and strong customer handling abilities.