Maintenance Electrical And Plumbing

Multi Skilled Technician (MEP) | Z Hotels | Zolo

Keep the hotel running. Resolve issues fast. Protect every guest stay.

Why this role existsIn hospitality, guest experience is shaped by every interaction—but it is sustained by how reliably the hotel functions.

Guests may never meet the engineering team, but they experience its work every moment of their stay.

This means:

• Air conditioning must function consistently
• Hot water must always be available
• Electrical systems cannot fail unexpectedly
• Plumbing issues must be resolved immediately
• Guest rooms and public areas must remain fully operational

Hotels operate around the clock. Every occupied room, every banquet, and every outlet depends on uninterrupted infrastructure. Even a small maintenance delay can immediately impact:

• Guest satisfaction
• Online reviews
• Room availability
• Hotel revenue
• Brand reputation

Most operational failures today happen because:

• Guest complaints are not attended to within defined timelines
• Temporary repairs are made instead of permanent solutions
• Preventive maintenance is inconsistent
• Teams depend excessively on external vendors
• Material planning and inventory control are weak
• Repeat breakdowns occur due to incomplete technical diagnosis

This role exists to ensure:

• Guest maintenance requests are resolved within defined timelines
• Critical hotel infrastructure remains fully operational
• Preventive maintenance minimizes equipment failures
• Maximum issues are resolved in-house through technical ownership
• Material usage and spare inventory are managed with discipline

If this role is strong:

• Guest rooms remain fully functional
• Downtime reduces significantly
• Guest complaints decrease
• Hotel operations remain seamless

If this role is weak:

• Rooms go out of inventory
• Guest dissatisfaction increases
• Revenue loss increases
• Vendor dependency rises
• Brand reputation suffers

This role directly controls: Guest comfort + room uptime + engineering response speed + operational reliability

• Your mandate is clearResolve all maintenance requests within defined TAT
• Maintain uptime of all critical hotel systems
• Execute preventive maintenance consistently
• Reduce vendor dependency through strong technical ownership
• Maintain discipline in spare parts and material usage

This is not a technician role. It is a hotel uptime ownership role.

About Zolo and Z HotelsFinding dependable accommodation has historically been fragmented and inconsistent.

People settled for compromises because the system offered few trustworthy options.

Zolo reimagined living and hospitality as a connected journey.

Zolo Coliving simplifies urban living.

Z Vacations enables meaningful travel experiences.

Z Hotels serves the modern traveler with consistency, warmth, and operational discipline.

Today, over 100,000 people trust Zolo across different phases of life.

Our ambition is to build the most trusted living and hospitality ecosystem for the new generation by partnering deeply with property owners who think long term.

What you will be responsible for1. Guest Room Maintenance & Ticket ClosureRespond to and resolve guest maintenance requests within defined TAT

Prioritize issues related to:

• Air conditioning
• Hot water
• Electrical systems
• Plumbing
• Safety

Ensure issues are resolved completely, not temporarily

Maintain both response speed and quality of resolution

2. Preventive & Corrective MaintenanceExecute preventive maintenance schedules without misses

Conduct regular inspections of:

• Guest rooms
• Public areas
• Electrical systems
• Plumbing systems
• Utility equipment

Reduce repeat failures through proactive maintenance

Maintain preventive maintenance documentation

3. Technical Ownership & Problem SolvingResolve electrical issues including:

• Lighting
• Wiring
• DB panels
• Power failures

Handle plumbing issues including:

• Leakages
• Blockages
• Pumps

Troubleshoot HVAC equipment and hotel appliances

Accurately diagnose problems before escalation

Maximize in-house resolution and minimize vendor dependency

4. Material Control & Inventory DisciplineTrack engineering material usage accurately

Maintain visibility of spare inventory

Prevent material wastage and misuse

Coordinate with procurement for timely replenishment

Ensure tools and critical spares are always available

5. Hotel Infrastructure & Asset ReliabilityMaintain uptime of all engineering systems

Support DG, STP, WTP, and utility equipment maintenance

Carry out minor civil, carpentry, and repair work where required

Ensure guest rooms and public areas remain fully operational

Prevent unnecessary downtime across the hotel

6. Guest Interaction & Professional ConductInteract politely and professionally with guests

Respond to guest concerns with urgency and empathy

Ensure minimal disruption during repair work

Maintain professional appearance and behaviour while working in guest areas

Build guest confidence through timely and effective resolution

• What success looks like after 6–12 monthsHigh on-time maintenance request closure rate
• Significant reduction in repeat engineering complaints
• Strong preventive maintenance compliance
• Reduced dependency on external vendors
• Accurate spare and material management
• High uptime of critical hotel infrastructure
• Guest rooms remain consistently operational and guest-ready
• Hotel operations become reliable, efficient, and predictable

Who this role is forYou will likely thrive here if:

• You take ownership until issues are fully resolved
• You enjoy hands-on technical problem solving
• You can work calmly under pressure
• You are disciplined with timelines and follow-through
• You enjoy solving problems that directly improve guest experience
• You prefer execution and problem-solving over supervision

Experience we value2–5 years in:

• Hotel Engineering
• Facility Maintenance
• Building Maintenance
• MEP Operations

Experience in hotels, resorts, hospitals, commercial buildings, or facility management environments.

Exposure to:

• Electrical systems
• Plumbing
• HVAC
• DG operations
• Basic civil maintenance

Experience working in ticket-based maintenance environments will be an advantage.

Technical skill matters. Ownership and follow-through matter even more.

• The impact you will haveDirectly improve guest comfort and satisfaction
• Increase room availability and operational uptime
• Reduce maintenance response time
• Lower operational costs through stronger in-house resolution
• Protect the reliability and reputation of the hotel

Why join nowZ Hotels is expanding across markets.

As the business scales, operational reliability will become one of the strongest differentiators in guest experience.

This role offers:

• End-to-end technical ownership
• Exposure to full hotel engineering operations
• Growth into Engineering Supervisor, Assistant Chief Engineer, and Engineering leadership roles
• This version stays true to your original format while making it hotel-centric rather than residential-centric.