Guest Relations Executive

Job Summary:

The Guest Relations Executive is responsible for creating a welcoming and professional experience for all visitors, clients, and business partners visiting the corporate office. The role includes managing front office operations, coordinating meetings, handling guest inquiries, and ensuring exceptional hospitality standards.

Key Responsibilities

• Welcome and assist visitors, clients, vendors, and senior executives in a courteous and professional manner.
• Manage the reception area and ensure it remains clean, organized, and presentable.
• Coordinate visitor registrations, security clearances, and access passes.
• Answer and direct incoming phone calls and emails appropriately.
• Schedule and coordinate meeting rooms, refreshments, and hospitality arrangements.
• Support VIP visits and executive meetings with seamless coordination.
• Maintain visitor logs and ensure compliance with company security policies.
• Coordinate with housekeeping, administration, and facility teams to maintain office standards.
• Handle guest inquiries, requests, and complaints promptly and professionally.
• Arrange travel, hotel bookings, and transportation for corporate guests when required.
• Maintain inventory of reception and hospitality supplies.
• Assist the administration team with general office coordination and event support.
• Ensure confidentiality and professionalism while handling sensitive information.

Qualifications

• Bachelor's degree in Hospitality, Business Administration, Hotel Management, or a related field.
• 1–3 years of experience in guest relations, front office, reception, or hospitality.
• Experience in a corporate office or hospitality industry is preferred.
• Required SkillsExcellent verbal and written communication skills.
• Professional appearance and customer service orientation.
• Strong interpersonal and relationship management skills.
• Good organizational and multitasking abilities.
• Proficiency in MS Office (Word, Excel, Outlook, PowerPoint).
• Ability to handle guests with courtesy, discretion, and professionalism.
• Strong problem-solving and coordination skills.
• Preferred AttributesPositive attitude and pleasant personality.
• High attention to detail.
• Ability to work under pressure and manage multiple priorities.
• Strong team player with a proactive approach.

Key Performance Indicators (KPIs)

• Guest satisfaction and feedback.
• Reception and visitor management efficiency.
• Timely coordination of meetings and hospitality services.
• Compliance with office security and visitor management procedures.
• Professional handling of inquiries and issue resolution.

Working Hours

As per company policy, with flexibility to support executive meetings and VIP visits when required.