Field Executive

Job Description – Field Executive

Company: SafeCloak

Position: Field Executive – Digital Locker Operations

Location: Bangalore

Department: Operations

Employment Type: Full-Time

Work Location: SafeCloak Digital Locker locations across Bangalore

About SafeCloakSafeCloak provides smart digital locker solutions for secure and convenient luggage storage. Our lockers are deployed at high-footfall locations and are designed to provide customers with a simple and secure self-service experience.

Job OverviewWe are looking for a Field Executive to manage and monitor SafeCloak digital lockers installed at various locations across Bangalore.

The selected candidate will be responsible for regular site visits, checking locker operations, handling basic troubleshooting, assisting customers when required, and coordinating with the SafeCloak Operations and Technical teams.

• Key ResponsibilitiesRegularly visit assigned SafeCloak locker locations across Bangalore.
• Inspect lockers and ensure all boxes, doors, locks, displays and related equipment are functioning properly.
• Check the physical condition and cleanliness of the lockers.
• Identify damaged, faulty or non-functional lockers and report them immediately.
• Perform basic troubleshooting as per SafeCloak guidelines.
• Assist customers with basic digital locker usage and access-related issues.
• Support customers with issues related to locker opening/closing, OTP, booking or other basic operational problems.
• Coordinate with the Customer Support and Technical teams for issues that cannot be resolved at the site.
• Coordinate with location staff/security whenever required for smooth locker operations.
• Support technical teams during installation, maintenance, repair and replacement activities.
• Maintain daily visit reports and update the Operations team regarding site status.
• Share photographs and details of any technical or operational issues identified during visits.
• Monitor recurring locker issues and report them to the concerned team.
• Ensure SafeCloak instructions and customer-facing information are properly maintained at the site.
• Handle other field operations responsibilities assigned by the management.
• Candidate RequirementsMinimum 12th pass; ITI/Diploma or technical qualification will be an advantage.
• 0–2 years of experience in field operations, technical support, maintenance, facility management or a similar role.
• Freshers with good technical knowledge and a willingness to work in the field may also apply.
• Basic understanding of electrical/electronic equipment and troubleshooting.
• Comfortable using smartphones and mobile applications.
• Good communication.
• Willingness to travel to different SafeCloak locations across Bangalore.
• Should be punctual, responsible and comfortable working independently.
• Good customer-handling and problem-solving skills.
• Two-wheeler and valid driving licence will be an advantage.
• Preferred SkillsField operations
• Basic technical troubleshooting
• Customer handling
• Good communication
• Problem-solving
• Smartphone/app usage
• Site inspection and maintenance
• Ability to work independently
• Willingness to travel
• Working ConditionsThis is a field-based position.
• The candidate will be required to visit multiple SafeCloak locker locations across Bangalore.
• Working hours may be rotational and based on operational requirements.
• Weekly off may be rotational depending on business requirements.
• The employee may be required to travel to additional locations whenever operationally required.
• What We OfferOpportunity to work with a growing smart locker and IoT-based company.
• Hands-on experience with digital locker and technology-based operations.
• Training on SafeCloak locker operations and basic troubleshooting.
• Growth opportunities within the Operations and Technical teams.

How to ApplyInterested candidates can apply with their updated resume and relevant experience details.

Company: SafeCloak

Location: Bangalore

Position: Field Executive – Digital Locker Operations

Contact Number- 8188802838