Email Support Executive

# Job Title: Senior Email Support Executive

**Experience:** Minimum 1 Year

**Location:** Bangalore

**Employment Type:** Full-time

## Job Summary

We are looking for a customer-focused and detail-oriented **Senior Email Support Executive** to join our team. The ideal candidate should have a minimum of 1 year of experience in email support, with excellent written communication skills and the ability to resolve customer queries efficiently while maintaining high service standards.

## Key Responsibilities

* Handle customer queries and concerns through email in a professional and timely manner.

* Provide accurate information and resolve customer issues while ensuring customer satisfaction.

* Investigate and troubleshoot customer concerns and coordinate with internal teams for quick resolution.

* Escalate complex cases to the appropriate department when necessary.

* Maintain accurate records of customer interactions and follow up until issues are resolved.

* Ensure compliance with company policies, quality standards, and service-level agreements (SLAs).

* Meet daily productivity and quality targets.

* Support and guide junior team members whenever required.

## Requirements

* Minimum **1 year of experience** in Email Support, Customer Support, or a similar role.

* Excellent written and verbal communication skills in English.

* Strong email drafting and customer-handling skills.

* Proficiency in MS Office and CRM/ticketing tools.

* Strong problem-solving and analytical abilities.

* Ability to multitask and work under pressure.

* Willingness to work in rotational shifts, if required.

## Preferred Skills

* Customer-first mindset with strong attention to detail.

* Excellent time management and organizational skills.

* Ability to work independently and as part of a team.

* Positive attitude with a willingness to learn and adapt.

## Qualification

* Bachelor's degree in any discipline.

**Salary:** Best in the industry (based on experience)

**Immediate joiners are preferred.**