Customer Support Executive

🚀 Hiring: Customer Support Executive – L1 | FinTech

Job Type: Full-Time | Permanent

Location: HSR Layout, Bengaluru | Work From Office

Experience: Fresher to 2 years | Minimum 6 months preferred

Salary: ₹20,000 – ₹25,000 in-hand + CTC & performance-based incentives

🏦 Fintech company focused on providing secure and convenient digital payment solutions for teenagers. The platform offers numberless prepaid cards and a UPI-based digital wallet, enabling teenagers to make transactions under parental guidance while encouraging financial awareness and responsible money management.

• 💼 Job Responsibilities Manage incoming customer chats and emails efficiently and professionally.
• Understand customer requirements, clarify concerns, and provide appropriate solutions.
• Handle customer complaints and resolve issues within defined timelines.
• Escalate complex or unresolved issues to the relevant internal teams.
• Maintain transparent and professional communication with customers.
• Build strong customer relationships and ensure a positive customer experience.
• Handle multiple chats, emails, and calls simultaneously while maintaining accuracy and quality.

• 🔑 Required Skills Excellent verbal and written communication skills.
• Strong communication skills in English and Hindi.
• Good problem-solving and analytical abilities.
• Basic troubleshooting knowledge.
• Ability to multitask and manage multiple customer interactions.
• Customer-focused approach with patience and empathy.
• Good interpersonal and relationship-building skills.
• Ability to work effectively in a fast-paced fintech environment.
• 🎯 Preferred Profile Fresher to 2 years of experience in Customer Support / Customer Service / BPO / FinTech / Banking Support.
• Minimum 6 months of relevant experience is preferred.
• Candidates with strong communication and customer-handling skills are encouraged to apply.

📩 Interested candidates can reach out to HR Sangeetha: 📞 91 64 144 47 7

If you know someone who may be a good fit, please feel free to share this opportunity with Hr.