Customer Service Executive

Job Title: Customer Service Executive

Company: Nithiya Virutcham Wedlock

Industry: Matrimonial Services

Location: Avadi, Chennai

Job Type: Full-time (Day Shift)

Salary: ₹14,000 – ₹22,000 per month (Fixed: ₹14,000 – ₹16,000 + Incentives up to ₹6,000)

Job SummaryNithiya Virutcham Wedlock is looking for enthusiastic Female Customer Service Executives to assist clients with matrimonial services. The role involves interacting with customers over calls, understanding their requirements, providing information about services, and ensuring excellent customer support throughout their journey.

Key Responsibilities

• Handle inbound and outbound customer calls professionally.
• Explain matrimonial services and membership plans to customers.
• Understand customer requirements and provide suitable guidance.
• Follow up with customers regarding registrations and service updates.
• Maintain accurate customer records and call logs.
• Resolve customer queries and provide timely support.
• Coordinate with internal teams to ensure smooth customer service.
• Achieve daily productivity and customer satisfaction targets.

Eligibility

• 12th Pass or above.
• Freshers can apply.
• Female candidates only.
• Age: 18–35 years.
• Basic English communication skills.
• Comfortable speaking with customers over the phone.

Preferred Skills

• Voice Process
• Customer Service
• Telecalling
• Communication Skills
• Customer Relationship Management
• Follow-up
• Problem Solving
• Basic Computer Knowledge

Salary & Benefits

• Fixed Salary: ₹14,000 – ₹16,000 per month
• Performance Incentives up to ₹6,000
• Flexible Working Hours
• Training & Development
• Career Growth Opportunities
• Friendly and Supportive Work Environment