Retail Store Manager

ob SummaryThe Sales Manager is responsible for driving store sales, managing the sales team, achieving business targets, ensuring excellent customer service, and maintaining smooth day-to-day store operations.

• Key ResponsibilitiesLead, motivate, and manage the sales team to achieve monthly and daily sales targets.
• Monitor individual and team performance and provide regular feedback and coaching.
• Ensure excellent customer service and handle customer queries or complaints professionally.
• Drive sales of mobile phones, accessories, and other products.
• Monitor store sales, conversion, billing, and product performance.
• Ensure proper product display, stock availability, and visual merchandising.
• Coordinate with the Store Manager and management team regarding sales performance and business requirements.
• Train sales executives on product knowledge, offers, schemes, and selling techniques.
• Ensure adherence to company policies, processes, and operational standards.
• Monitor competitor activities, market trends, and customer preferences.
• Ensure proper handling of store assets, stock, and company property.
• Prepare and share daily/weekly sales performance reports.
• Maintain discipline, attendance, grooming, and professional conduct within the sales team.
• Required SkillsGood communication and interpersonal skills.
• Strong sales and negotiation skills.
• Leadership and team-management abilities.
• Good knowledge of mobile phones, accessories, and consumer electronics.
• Target-oriented and customer-focused approach.
• Ability to work under pressure and achieve deadlines.
• Basic knowledge of MS Office and sales reporting.
• Qualification & ExperienceMinimum qualification: Graduate preferred.
• 2–5 years of experience in retail sales, preferably in mobile phones or consumer electronics.
• Prior experience in a Sales Manager / Team Leader role will be an advantage.
• Key Performance Indicators (KPIs)Achievement of sales and revenue targets.
• Team productivity and individual sales performance.
• Conversion rate and average bill value.
• Accessories and product attachment sales.
• Customer satisfaction.
• Stock and operational compliance.
• Team attendance, discipline, and productivity.