Team Leader
Prime Teleservices Private LimitedFixed
₹20,000 - ₹30,000
Earning Potential
₹30,000
Fixed
₹20,000 - ₹30,000
Earning Potential
₹30,000
Work from Office
Full Time
Min. 1 year
Good (Intermediate / Advanced) EnglishJob highlights
2 applicants
Benefits include: PF
Job Description
Process Team Leader – Collections
Company: Tata Group | Department: Collections & Recovery / Operations
Reporting To: Collection Manager / Operations Head
Job Purpose
Lead a team of collection executives to achieve recovery targets, control delinquency/NPAs, resolve customer issues, and ensure strict adherence to RBI guidelines, internal policies, and Tata Code of Conduct.
Key Responsibilities
- Manage and mentor a team of 10–15 collection executives/tele-callers.
- Allocate accounts across DPD buckets and monitor daily productivity and recovery performance.
- Drive monthly collection, resolution, roll-back, and flow-rate targets.
- Track delinquent/high-value accounts and take corrective action to improve recovery.
- Handle customer escalations, disputes, and complex default cases.
- Ensure compliance with RBI guidelines, Fair Practice Code (FPC), and Tata Code of Conduct (TCOC).
- Maintain accurate records of customer interactions, PTPs, receipts, and collection activities.
- Prepare and monitor daily/weekly MIS, allocation, productivity, and TAT reports.
- Coordinate with Credit, Legal, Risk, and Field/Agency teams for recovery and legal actions.
- Coach team members on negotiation, objection handling, customer communication, and process adherence.
Key KPIs
- Bucket-wise Target vs. Actual Recovery
- Roll-back & Resolution Rate
- Team Productivity & PTP Conversion
- Portfolio Delinquency/Flow Rate
- Audit & Compliance Score
- Customer Escalation Resolution TAT
Qualifications & Requirements
- Graduate in Finance, Commerce, Business, or related field.
- 3–6 years of retail collections experience, including 1–2 years in a Team Lead/Supervisory role.
- Experience in PL, LAP, Auto Loans, Credit Cards, or Telecom Collections preferred.
- Strong MS Excel & MIS skills including VLOOKUP and Pivot Tables.
- Knowledge of CRM, Dialers, LMS, SAP/Oracle preferred.
- Strong leadership, negotiation, communication, and conflict-resolution skills.
- Good understanding of ethical collection practices and regulatory compliance.
Job role
Job requirements
About company
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The candidate should have completed Graduate degree and people who have 1 to 31 years are eligible to apply for this job. You can apply for more jobs in Ahmedabad to get hired quickly.
The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job.
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