Application Tech Support Practitioner

Application Tech Support Practitioner

Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Zabbix
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education

About the Role
We are seeking an experienced Zabbix Specialist with deep expertise in Zabbix 6.0 LTS and 7.0 LTS to lead enterprise monitoring initiatives. The ideal candidate will possess strong hands-on experience in Zabbix architecture, administration, platform upgrades, migrations, performance optimization, and monitoring strategy. This role requires a subject matter expert who can drive monitoring excellence, provide technical leadership, and support large-scale enterprise environments.
Key Responsibilities
Lead the administration, maintenance, and optimization of enterprise-scale Zabbix environments.
Design and implement scalable monitoring solutions using Zabbix 6.0 LTS and 7.0 LTS.
Manage and support Zabbix Servers, Proxies, Agents, Frontend, and monitoring infrastructure.
Perform Zabbix upgrades, migrations, health checks, capacity planning, and performance tuning.
Develop and maintain templates, Low-Level Discovery (LLD), triggers, dashboards, reports, and alerting frameworks.
Drive monitoring standards, governance, and best practices across monitoring platforms.
Troubleshoot complex monitoring, alerting, performance, and integration issues.
Support onboarding of infrastructure, databases, applications, cloud resources, and network devices into the monitoring platform.
Act as the technical SME and escalation point for Zabbix-related issues and initiatives.
Lead technical discussions, architecture reviews, and customer engagements.
Mentor and guide engineers on monitoring architecture, troubleshooting, and operational best practices.
Create and maintain technical documentation, operational procedures, and runbooks.
Required Skills
Zabbix Expertise
Strong hands-on experience with:
Zabbix 6.0 LTS
Zabbix 7.0 LTS
Proven expertise in:
Zabbix Architecture & Design
Zabbix Server, Proxy, Agent, and Frontend Administration
Template Development
Low-Level Discovery (LLD)
Triggers & Event Correlation
Macros
Dashboards & Reporting
Alerting & Notifications
Agent-Based & Agent-Less Monitoring
Zabbix API Integrations
Performance Tuning
High Availability & Proxy Architecture
Platform Upgrades & Migrations
Operating Systems
Windows Server 2016, 2019, 2022, 2025
Red Hat Enterprise Linux (RHEL) 8, 9
Oracle Linux (OEL) 8, 9
Monitoring & Database Technologies
SNMP
REST API Integrations
PostgreSQL
MySQL
SQL Fundamentals
Preferred Skills (Good to have)
ServiceNow Integrations
Cloud Monitoring (Azure, AWS, GCP)
Kubernetes & Container Monitoring
Infrastructure as Code (Ansible, Chef, Puppet, Terraform)
Python, Shell, or PowerShell scripting
Exposure to Gen AI and Agentic AI technologies
ITIL Framework knowledge
Professional Attributes
Strong customer-facing and stakeholder management skills.
Ability to lead technical discussions, architecture reviews, and solution workshops.
Strong analytical, troubleshooting, and problem-solving capabilities.
Experience providing technical leadership and mentoring engineers.
Excellent verbal and written communication skills.
Strong ownership mindset with focus on operational excellence and service quality.
Ability to work effectively in global delivery environments.
Willingness to support business-critical platforms in a 24x7 support model.
Qualifications
Bachelor's Degree in Computer Science, Information Technology, Engineering, or a related discipline.
Equivalent practical experience may also be considered.
Preferred Certifications (Good to have)
Zabbix Certified Professional (ZCP)
Zabbix Certified Specialist (ZCS)
Zabbix Certified User (ZCU)
ITIL Foundation
RHCSA / RHCE
Why Join Us
Opportunity to work on large-scale enterprise monitoring platforms.
Lead Zabbix modernization, upgrade, and transformation initiatives.
Collaborate with global customers and technology teams.
Drive monitoring strategy, standards, and best practices.
Be part of a high-performing team focused on operational excellence and continuous innovation.

15 years full time education is must.