Engineer

Join our Team

About this Opportunity :
Engineer is typically assigned to work with Change request activities in an operations organization. Role is to perform the coordination, management and execution of proactive and reactive maintenance activities that require a higher level of support and for implementations of the change request in a timely and correct manner by focusing on the allocation, implementation, configuration, activation and testing of specific services or resources as per the agreed SLA with customer. 

You will Do :

•    Handling CR (change request) for Mobile Money nodes like Mobile Money Manager, Access Module, Partner Web Server, Customer Web Server Database server, Syslog, RDS, PG, also GUI(CC/ADMIN).
•    CR Management for the assigned Network Services of Wallet Platform.
•    End to end Change Request: Planning, Execution, testing, status reporting & logging.
•    Fair knowledge of Level 2 Fault Management for Mobile Money Platform processes like MMM, AM, PWS, CWS, PG, Syslog, Database Server
•    System & Application Patch Introduction. 
•    Able to provide engineering expertise to troubleshoot, modify and engineer software solutions and configurations to ensure the product/solution performs within optimal design specifications.
•    will contribute to meeting the SLAs and KPIs as applicable for the account and unit - for example, responsiveness, resolution, software quality, etc.
•    Regular follow up on the tickets with relevant departments working on it as per the MSTOP process

You will bring :

•    Years of experience: 2-4 years
•    Certifications: Linux Certification is mandatory requirement
•    Technical and/or functional skills: Good level of Linux knowledge, shell scripting, JAVA, Tomcat, SSH/SCP/SFTP. Good level Knowledge of services and service applications implementation / integration processes along with Access, Core, Transport & Service Network.
•    Excellent knowledge of Change Management, methodologies and tools. 2nd Level Incident Management, 2nd level legal request execution, 2nd Level Assurance support activities, 2nd level Customer Support experience.
•    Advance technical exposure to alarm/ticket management in critical Mobile Money Platform nodes like Mobile Money Manager, Access Module, Partner Web Server, Customer Web Server Database server, Syslog, RDS, HSM Security.
•    Good level of knowledge on Linux platform and scripting languages like Pearl & Shell scripting.