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I.I.T.Main Gate

Mumbai

Andheri

Job Title: Customer Care Executive
Experience: 1 -2 years
Location: Andheri, Mumbai
Company: Fintech Cloud Pvt. Ltd.
About the Role

We are seeking a Customer Care Executive to handle inbound and outbound customer queries across multiple brands, with a focus on personal loans and other financial products. The role requires excellent communication skills, product knowledge, and the ability to provide prompt, accurate, and customer-friendly solutions over phone and email.
 
Key Responsibilities:
·      Handle customer queries, complaints, and requests for multiple brands via phone calls, emails, and chat.
·      Provide detailed product information and guidance related to personal loans and various financial products.
·      Ensure accurate logging of customer interactions in the CRM system.
·      Follow up with customers to resolve pending queries within defined TAT (Turnaround Time).
·      Coordinate with internal departments (Sales, Operations, Finance) to provide timely resolutions.
·      Maintain a high level of professionalism, empathy, and service orientation in every interaction.
·      Educate customers on product benefits, eligibility criteria, documentation, and application processes.
·      Escalate complex or unresolved issues to senior team members or managers as per process.
·      Strive for first-call resolution and high customer satisfaction scores.
·      Adhere to compliance and regulatory guidelines while handling customer data and queries.
 
 
Requirements:
·      Graduate in any discipline (preferably Commerce/Finance background).
·      1–3 years of experience in customer service, preferably in BFSI (Banking, Financial Services & Insurance).
·      Excellent communication skills in English and Hindi (knowledge of regional languages is an advantage).
·      Strong knowledge of personal loans, credit cards, and financial products.
·      Ability to multitask and manage queries across multiple brands.
·      Proficiency in MS Office and CRM tools.
·      Problem-solving mindset with attention to details


Customer Care Executive

Otis Company

Job Role: Personal Loan - Sales Executive
Department: Sales
Location: Andheri East, Mumbai
Company: Fintech Cloud Pvt. Ltd.

Summary:
The Personal Loan Sales Executive is responsible for generating leads, converting prospects, and driving disbursement of personal loans. This role involves customer interaction, convincing skills, understanding loan products, and working closely with internal teams to achieve monthly sales targets.
 
Key Responsibilities.
Lead Generation & Conversion
Source customers for personal loans through cold calling and digital leads.
Explain product features, loan eligibility, documentation, interest rates, and repayment terms.
Convert leads into applications by providing end-to-end guidance to customers.
Follow up with potential borrowers to ensure timely completion of the loan process.
Understand customer needs and recommend suitable loan products.
Assist customers in completing forms, uploading documents, and KYC verification.
Maintain strong customer relationships to increase repeat business and referrals.
Achieve monthly sales and disbursement targets assigned by the company.

 
 


Sales Executive

Job Title: Personal Loan - Collection Executive

Department: Collections
Location: Andheri East, Mumbai
Company: Fintech Cloud Pvt. Ltd.

Job Summary:
We are looking for a motivated and responsible Collection Caller to manage overdue personal loan accounts. The role involves contacting customers, following up on pending payments, and ensuring timely recovery in line with company policies and compliance standards.
 
Key Responsibilities:
 
Make outbound calls to customers with overdue personal loan EMIs.
Remind and follow up with borrowers for timely payment.
Negotiate and convince customers to make payments as per agreed timelines.
Update the system with accurate call details, payment commitments, and status.
Coordinate with field collection executives for escalated cases.
Ensure compliance with company and regulatory guidelines during communication.
Achieve assigned collection targets and maintain high customer service standards.
Handle customer queries, resolve issues, and maintain a professional tone at all times.

 
Required Skills & Qualifications:
 
Minimum HSC (12th pass); graduate preferred.
1–2 years of experience in personal loan or unsecured loan collections (voice process).
Good communication and negotiation skills in English, Hindi, and Marathi.
Basic computer knowledge and experience in CRM/dialer systems.

 


Collection Executive / Officer

Rashtrapati Bhavan

Sanjay Nagar

Job Title: Field Collection Executive

 🏢 Company: NBFC
 🕒 Joining: Immediate Joiners Preferred
 💰 Salary: Negotiable
 🚶‍♂️ Job Type: Field Work(Bike Mandatory)

Job Responsibilities:

Visit customers for EMI collection and repayment follow-ups.
Ensure timely recovery as per company guidelines.
Maintain proper field reports and daily visit logs.
Coordinate with the collection team for updates and escalations.
Handle customer queries related to payments.
Ensure professional communication and customer handling.
Manage assigned cases and meet monthly recovery targets.

Requirements:
Minimum 1–2 years of experience in field collections (preferred in NBFC / Payday loan industry).
Must be comfortable with extensive field work.
Good communication and negotiation skills.
Should have an Android smartphone.
Local area knowledge is mandatory.
Immediate joiners will be given preference.


Field Collection Executive

Sohna Chowk Gurgaon

Handle the complete accounting cycle, including bookkeeping, journal entries, and finalization of accounts.
Perform extensive reconciliation of bank accounts, vendor accounts, customer ledgers, GST, and TDS records to ensure accuracy and resolve discrepancies.
Prepare and review financial statements such as Balance Sheet, Profit & Loss, and Cash Flow statements.
Ensure timely and accurate statutory compliances including GST, TDS, Income Tax, and other applicable regulations.
Manage filing of GST returns, TDS returns, and regular reconciliation of returns with books of accounts.
Coordinate with auditors during internal and statutory audits and provide required documentation.
Work closely with the finance team to ensure accuracy in financial data and reporting.
Monitor accounts payable and receivable and ensure timely closures and reconciliations.
Support management with financial reports, analysis, MIS, and reconciliation summaries as required.
Qualifications & Skills:Bachelor’s degree in Commerce, Accounting, or Finance (CA / CMA / MBA Finance preferred).
Proven experience in handling end-to-end accounting, with strong exposure to reconciliation processes.
Hands-on experience in bank reconciliation, GST reconciliation, vendor/customer reconciliation, and TDS reconciliation.
Strong knowledge of GST, TDS, and accounting standards.
Proficiency in accounting software (such as Tally, Zoho, etc.) and MS Excel (including VLOOKUP, Pivot Tables).
Good analytical and problem-solving skills with attention to detail.




Account Executive (Accounting)

Handle the complete accounting cycle, including bookkeeping, journal entries, and finalization of accounts.
Perform extensive reconciliation of bank accounts, vendor accounts, customer ledgers, GST, and TDS records to ensure accuracy and resolve discrepancies.
Prepare and review financial statements such as Balance Sheet, Profit & Loss, and Cash Flow statements.
Ensure timely and accurate statutory compliances including GST, TDS, Income Tax, and other applicable regulations.
Manage filing of GST returns, TDS returns, and regular reconciliation of returns with books of accounts.
Coordinate with auditors during internal and statutory audits and provide required documentation.
Work closely with the finance team to ensure accuracy in financial data and reporting.
Monitor accounts payable and receivable and ensure timely closures and reconciliations.
Support management with financial reports, analysis, MIS, and reconciliation summaries as required.



Porur

Kanchipuram

Santoshi Mata Chowk

Hadapsar, Pune

Job Title: Customer Care Executive
Experience: 1 -2 years
Location: Pune
Company: Fintech Cloud Pvt. Ltd.
About the Role

We are seeking a Customer Care Executive to handle inbound and outbound customer queries across multiple brands, with a focus on personal loans and other financial products. The role requires excellent communication skills, product knowledge, and the ability to provide prompt, accurate, and customer-friendly solutions over phone and email.
 
Key Responsibilities:
·      Handle customer queries, complaints, and requests for multiple brands via phone calls, emails, and chat.
·      Provide detailed product information and guidance related to personal loans and various financial products.
·      Ensure accurate logging of customer interactions in the CRM system.
·      Follow up with customers to resolve pending queries within defined TAT (Turnaround Time).
·      Coordinate with internal departments (Sales, Operations, Finance) to provide timely resolutions.
·      Maintain a high level of professionalism, empathy, and service orientation in every interaction.
·      Educate customers on product benefits, eligibility criteria, documentation, and application processes.
·      Escalate complex or unresolved issues to senior team members or managers as per process.
·      Strive for first-call resolution and high customer satisfaction scores.
·      Adhere to compliance and regulatory guidelines while handling customer data and queries.
 
 
Requirements:
·      Graduate in any discipline (preferably Commerce/Finance background).
·      1–3 years of experience in customer service, preferably in BFSI (Banking, Financial Services & Insurance).
·      Excellent communication skills in English and Hindi (knowledge of regional languages is an advantage).
·      Strong knowledge of personal loans, credit cards, and financial products.
·      Ability to multitask and manage queries across multiple brands.
·      Proficiency in MS Office and CRM tools.
·      Problem-solving mindset with attention to details


Customer Support Executive

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Blog

Fintech Cloud Private Limited Jobs - 8 Verified Vacancies

Customer Care Executive

Sales Executive

Collection Executive / Officer

Field Collection Executive

Account Executive (Accounting)

Account Executive (Accounting)

Field Collection Executive

Customer Support Executive