Customer Support Executive

We are looking for a Customer Support Executive who will be responsible for handling customer queries, providing timely solutions, and maintaining a high level of customer satisfaction. The ideal candidate should have excellent communication skills, good computer knowledge, and a customer-focused approach.

• Key ResponsibilitiesHandle customer inquiries through phone, email, WhatsApp, and other communication channels.
• Understand customer requirements and provide appropriate solutions.
• Resolve customer complaints and issues professionally and within the required timeline.
• Maintain proper records of customer interactions, complaints, and resolutions.
• Coordinate with internal departments to resolve customer-related issues.
• Follow up with customers to ensure satisfactory resolution.
• Provide accurate information regarding products, services, orders, and processes.
• Prepare daily/weekly customer support reports when required.
• Maintain a professional and positive relationship with customers.
• Escalate complex issues to the concerned senior or department.
• Ensure excellent customer experience and satisfaction.
• Required SkillsExcellent verbal and written communication skills.
• Strong interpersonal and customer-handling skills.
• Good knowledge of MS Office, Excel, Email, and other computer applications.
• Good typing and data-entry skills.
• Strong problem-solving and follow-up skills.
• Ability to handle multiple customers and tasks efficiently.
• Professional, polite, patient, and positive attitude.
• Candidate ProfileGraduate in any discipline.
• 2–6 years of experience in Customer Support / Customer Service / Client Coordination.
• Candidates with excellent communication and computer skills will be preferred.
• Should be confident, presentable, responsible, and customer-oriented.