Collection Manager

Designation: Senior Collection Manager – Field

Department: Loan Collection & Recovery

Experience: 2–5 Years in Banking / NBFC Collection

Job Type: Full-Time

Work Location: Field-Based

Qualification: Minimum 12th Pass / Graduate Preferred

Job Description

We are looking for an experienced and result-oriented Senior Collection Manager to manage field collection activities, handle overdue loan accounts, coordinate with collection teams and achieve assigned recovery targets.

The candidate must have practical experience in banking or NBFC field collections. A valid IIBF DRA Certificate is mandatory, and a satisfactory CIBIL Report / Credit History is also mandatory for selection.

Key Responsibilities & Duties

Conduct field visits to customers with overdue loan accounts.

Follow up on pending EMI, bucket-wise delinquent and NPA accounts.

Achieve monthly collection and recovery targets.

Handle high-value overdue and difficult collection cases.

Negotiate repayment commitments and settlements within approved company guidelines.

Deliver authorized demand notices and payment reminders.

Maintain professional relationships with customers.

Coordinate with branch officials, collection managers and agency management.

Prepare daily collection reports and field visit updates.

Monitor payment commitments and ensure timely follow-ups.

Maintain accurate records of customer visits, payments and case status.

Ensure compliance with RBI guidelines and company recovery policies.

Mandatory Requirements

IIBF DRA Certificate – Mandatory

Minimum 2 years of field collection experience.

Banking / NBFC collection experience preferred.

Good communication and negotiation skills.

Knowledge of local geographical areas.

Smartphone with internet connectivity.

Ability to achieve collection targets.

Documents Required

Updated Resume / CV.

Aadhaar Card.

PAN Card.

Educational Certificates.

Previous Employment Documents.

IIBF DRA Certificate.

CIBIL Report / Credit History.

Recent Passport Size Photograph.

Skills Required

Field Collection & Loan Recovery

Customer Handling

EMI & Overdue Management

NPA Account Handling

Negotiation & Communication

Team Coordination

MIS & Daily Reporting

Salary & Benefits

Salary: As per experience and company policy.

Performance-based incentives.

Career growth opportunities.

Field travel allowance as per company policy.

Interested candidates may share their updated CV along with DRA certification details.