Relationship Manager

Relationship Manager – NEXA

Company: Excell Autovista Pvt. Ltd. (NEXA)

Department: Sales & Business Development

Role: Relationship Manager

Salary: ₹20,000 – ₹30,000 per month

Experience: 6 Months – 2 Years

Employment Type: Full-time

Job OverviewWe are seeking a dynamic and customer-focused Relationship Manager to join our team at Excell Autovista Pvt. Ltd. (NEXA).

As a Relationship Manager, you will be responsible for building and maintaining strong relationships with our premium customers, generating sales, and ensuring an exceptional customer experience throughout the buying journey. As a key NEXA brand ambassador, you will play an important role in driving customer satisfaction, repeat business, and overall sales growth.

• Key ResponsibilitiesDevelop and maintain long-term relationships with customers to drive sales and repeat business.
• Handle customer inquiries, understand their requirements, and provide appropriate vehicle solutions.
• Follow up with prospective customers through calls, messages, and other communication channels.
• Present and promote NEXA products, features, offers, and services to customers.
• Arrange and conduct vehicle presentations and test drives.
• Effectively communicate product benefits and assist customers throughout the purchase process.
• Convert qualified leads into successful sales while achieving monthly targets.
• Provide personalized service and ensure a smooth and premium customer journey.
• Address customer concerns and coordinate with relevant teams for timely resolution.
• Maintain accurate customer information, sales records, and follow-up details.
• Track individual sales performance and consistently work towards achieving assigned targets.
• Collaborate with showroom, finance, insurance, and other internal teams to deliver an exceptional customer experience.
• Maintain professional communication and uphold the premium image and service standards of the NEXA brand.
• Qualifications & SkillsMinimum 6 months to 2 years of experience in sales, customer service, relationship management, or a similar role.
• Experience in the automotive, premium/luxury, retail, or customer-facing industry will be preferred.
• Excellent verbal and written communication skills.
• Strong customer relationship-building and interpersonal skills.
• Good convincing, negotiation, and sales abilities.
• Target-oriented with a proactive and positive attitude.
• Strong follow-up and lead-conversion skills.
• Basic computer knowledge and familiarity with CRM systems.
• Ability to provide a professional and premium customer experience.
• Fluency in Hindi and English is preferred.
• Why Join Us?Competitive salary of ₹20,000 – ₹30,000 per month.
• Attractive performance-based incentives.
• Opportunity to work with the premium NEXA sales channel.
• Career growth and learning opportunities in the automotive industry.
• Professional and customer-focused work environment.

Industry: Automobile / Automotive Retail

Department: Sales & Business Development