Field Sales Executive

Merchant Relationship Management

 Manage an assigned portfolio of approximately 200–300 merchant IDs (MIDs), subject to merchant density and 

travel feasibility.

 Build regular engagement with merchants and understand their business needs, payment experience and 

transaction-related challenges.

 Plan field visits using merchant priority lists and the information available in NetOne.

Merchant Activation & Transaction Growth

 Monitor merchant activity and TPV (Total Payment Value) trends using available system data.

 Prioritise inactive, declining and D-cohort/Red merchants for recovery and reactivation.

 Work to improve transaction activity, merchant retention and movement across A/B/C/D merchant health cohorts.

Issue Resolution & Merchant Support

 Identify and address merchant concerns relating to payment acceptance, devices and operational issues.

 Coordinate with relevant support teams for unresolved issues and ensure timely follow-up.

 Record issue status, resolution and any further action required.

VAS Opportunities & Adoption

 Identify suitable merchants for Soundpod and Goldie opportunities.

 Explain relevant product benefits, generate interest and follow through on conversion and adoption.

 Update opportunity status and outcomes in NetOne.

Field Execution & NetOne Reporting

 Execute planned merchant visits and ensure each interaction has a documented outcome.

 Update visit history, merchant observations, issues, opportunities, next action and revisit date in NetOne.

 Maintain accurate records and follow the agreed operating cadence and review process.

Key Performance Indicators (KPIs)

 Merchant coverage and unique merchants visited.

 Field productivity and repeat merchant interactions.

 Improvement in TPV, transaction activity and active merchant rate.

 Reduction in inactive merchants and improvement in merchant health cohorts.

 Issue follow-up and resolution.

 Soundpod and Goldie opportunities, sales/adoption and activity.

 Timely and accurate NetOne updates and next-action tracking.

Note: Specific numeric targets and incentive slabs will be communicated by the business team.