Logistics Executive

NDR Executive – Job DescriptionJob RoleNDR

(Non-Delivery Report) Executive

• Key Job ResponsibilitiesOwn the complete NDR (Non-Delivery Report) resolution process for undelivered shipments.
• Proactively contact customers and confirm delivery issues, availability, address, and preferred re-attempt time.
• Drive successful delivery re-attempts and minimize RTO (Return to Origin) shipments.
• Update customer responses, delivery remarks, and resolution status accurately in the system.
• Coordinate closely with delivery executives, hub teams, courier partners, and operations teams for immediate resolution.
• Track high-priority and ageing NDR shipments and ensure closure within defined TAT.
• Analyze recurring NDR reasons and recommend corrective actions to improve delivery success rate.
• Maintain accurate MIS, daily trackers, and performance reports for NDR cases.
• Handle customer concerns professionally and ensure clear, timely communication.
• Consistently achieve NDR resolution, productivity, TAT, and delivery-success targets.

• Required Skill

• Strong communication, negotiation, and customer-handling skills.
• Excellent follow-up, coordination, and problem-solving ability.
• Good working knowledge of MS Excel and basic computer applications.
• Ability to manage high-volume cases and work effectively under strict TAT and targets.
• Strong attention to detail and accurate data-update skills.
• Hindi communication required; basic to good English preferred.
• QualificationMinimum 12th pass; Graduate preferred.
• Freshers can apply depending on company requirements.
• Previous experience in courier, logistics, customer support, or operations will be an advantage.