E-Commerce Executive

e are looking for a detail-oriented and efficient Ecommerce Order Processing Executive to manage and process online orders across various ecommerce platforms. The role involves ensuring accurate order handling, timely dispatch coordination, and maintaining a smooth order fulfillment process to enhance customer satisfaction.

Key Responsibilities

Process daily ecommerce orders from platforms such as website, marketplaces, and other sales channels

Verify order details including customer information, payment status, and product availability

Coordinate with warehouse/logistics team for picking, packing, and dispatch

Generate invoices, shipping labels, and packing lists

Monitor order status and ensure timely dispatch within defined timelines

Handle order modifications, cancellations, and returns as per company policy

Update order tracking details and ensure proper documentation

Coordinate with customer support team for order-related queries

Maintain accurate records of orders, dispatches, and returns

Identify and report discrepancies or operational issues