Customer Support Executive

Responsibilities

·  Manage large amounts of inbound calls in a timely manner

·  Handle customer queries over Call or chat

·  Follow communication “scripts” when handling different topics

·  Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives

·  Build sustainable relationships and engage customers by taking the extra mile

·  Keep records of all conversations in our call center database in a comprehensible way

·  Frequently attend up skilling sessions to improve knowledge and performance level

·  Meet personal/team qualitative and quantitative targets

Requirements and skills

·  A minimum qualification of high school/diploma is required

·  A higher degree would be an advantage (pursuing not allowed)

·  Previous experience in a customer support role would be of great advantage

·  Strong phone and verbal communication skills along with active listening (English)

·  Good written and verbal communication skills

·  Must have good data entry and typing abilities

·  Customer focus and adaptability to different personality types

·  proficient in relevant computer applications

·  Ability to multi-task, set priorities and manage time effectively

·  Flexible to work in rotational shifts and week-off’s