Customer Support Executive

Paraayan is looking for a proactive and customer-focused Customer Support Executive to handle customer queries, order-related concerns, and provide excellent after-sales support across multiple platforms.

Key Responsibilities

·       Handle customer queries via calls, WhatsApp, emails, and marketplace chats

·       Provide accurate information about products, orders, deliveries, and returns

·       Resolve customer complaints in a timely and professional manner

·       Coordinate with internal teams (warehouse, logistics, operations) for issue resolution

·       Manage order status updates, cancellations, refunds, and replacements

·       Maintain proper records of customer interactions and issues

·       Follow company SOPs and customer service guidelines

·       Ensure high customer satisfaction and positive brand representation

Requirements & Skills

·       Freshers welcome — college students/interns with a sharp, intelligent, and quick-learning attitude are encouraged to apply

·       Excellent communication skills in both English and Hindi (written and verbal)

·       Strong email/mail writing skills — able to draft clear, professional, and error-free emails

·       Comfortable handling customer and platform mails/calls, including Blinkit, Amazon, and other marketplace communications

·       Basic knowledge of computers, MS Excel, and Google Sheets

·       Problem-solving attitude and patience while handling customers

·       Ability to multitask and work under pressure

Preferred Qualities

·       Customer-centric mindset

·       Good listening skills

·       Team player with a positive attitude

·       Willingness to learn and adapt

Contact DetailsEmail: geetika.a@paraayan.com

Office Location: Noida