Customer Support Coordinator

Customer Care Executive – Inbound ProcessRoles & ResponsibilitiesHandle incoming customer calls and provide professional and courteous assistance.Understand customer queries, concerns, and requirements and provide accurate information.Resolve customer issues effectively within the defined process guidelines.Provide information related to products, services, orders, accounts, or general customer queries.Maintain a positive customer experience throughout every interaction.Verify customer details and update information accurately in the system.Record customer interactions, complaints, and resolutions as required.Escalate complex or unresolved issues to the appropriate department or supervisor.Follow company policies, standard operating procedures, and quality guidelines.Maintain required call quality, productivity, and customer satisfaction standards.Handle customer complaints patiently and professionally.Follow up on customer concerns when required and ensure timely resolution.Maintain confidentiality of customer and company information.Work effectively as part of a team and support process requirements.