Telesales Manager
Indo European Educational Services Private LimitedFixed
₹41,000 - ₹50,000
Earning Potential
₹50,000
Fixed
₹41,000 - ₹50,000
Earning Potential
₹50,000
Work from Office
Full Time
Min. 5 years
Good (Intermediate / Advanced) EnglishJob highlights
2 applicants
Benefits include: PF, Internet Allowance, ESI (ESIC)
Job Description
Tele Sales Manager- Indo European Study Abroad Consultant
Location: Janakpuri, New Delhi
Salary: ₹5 LPA – ₹7 LPA
Experience: Minimum 5 years
Working Days: Monday to Saturday (6 days)
Working Hours: 10:00 AM – 6:30 PM
Job Description
Indo European Study Abroad Consultant is looking for an experienced Contact Center Manager to lead our contact center operations, manage the team, improve customer engagement, and drive lead conversion and business targets.
Key Responsibilities
- Manage and oversee day-to-day contact center operations.
- Lead, train, and motivate the contact center team.
- Set team targets and monitor individual and overall performance.
- Ensure effective handling of inbound and outbound calls and customer enquiries.
- Monitor call quality, follow-ups, conversions, and team productivity.
- Develop strategies to improve lead conversion and customer engagement.
- Prepare and analyze daily, weekly, and monthly performance reports.
- Ensure timely follow-up with prospective students and leads.
- Coordinate with counselling and admissions teams for lead conversion.
- Identify performance gaps and provide regular coaching and feedback.
- Maintain CRM records and ensure accurate data updates.
- Handle escalations and ensure a high standard of customer service.
Requirements
- Minimum 5 years of experience in contact center, telecalling, customer service, sales, or a related field.
- Strong team handling and leadership experience.
- Excellent communication and interpersonal skills.
- Experience in managing targets, call quality, conversions, and team performance.
- Strong problem-solving and decision-making abilities.
- Experience in the education/study-abroad industry will be an added advantage.
Job role
Job requirements
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The candidate should have completed Graduate degree and people who have 5 to 31 years are eligible to apply for this job. You can apply for more jobs in Delhi-NCR to get hired quickly.
The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job.
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