Telecaller Cum Computer Operator

About the Role

We are looking for a Customer Support & Front Desk Executive to handle basic day-to-day customer calling and office operations for our growing D2C e-commerce brands.

This is a straightforward operational role involving order confirmation calls, basic customer coordination, and printing e-commerce bills/invoices and shipping labels.

• Key Responsibilities
• Make order confirmation calls to customers.
• Confirm COD orders and verify customer details/address.
• Follow up with customers who do not respond to WhatsApp confirmation.
• Handle basic customer queries over phone and WhatsApp.
• Update order status based on customer confirmation/cancellation.
• Print e-commerce bills, invoices, and shipping labels for orders.
• Organize printed bills/invoices and coordinate them with the packing team.
• Coordinate with the packing staff regarding orders that need to be held, cancelled, modified, or prioritized.
• Sit at and manage the office front desk during working hours.
• Maintain simple daily records of calls, confirmations, cancellations, and pending orders.
• Perform other basic office/e-commerce operational tasks as required.
• RequirementsGood communication skills in Hindi and basic English.
• Comfortable speaking with customers over the phone.
• Basic computer knowledge.
• Ability to use WhatsApp and handle basic computer/software tasks.
• Comfortable with printing bills, invoices, labels, and documents.
• Responsible, punctual, and professional.
• Previous experience in customer calling, telecalling, e-commerce, front desk, or order processing is a plus.

Who We’re Looking ForSomeone

Who is reliable, polite with customers, comfortable with repetitive operational work, and can independently handle their daily responsibilities.

This is not a sales job and does not involve aggressive selling or targets.