Office Assistant

BACK OFFICE & MANAGEMENT COORDINATION EXECUTIVE

Job Location: New Delhi / (optional: Work From Home), depending on candidate suitability

Experience: 3–5 Years

Salary: ₹25,000 – ₹50,000 per month

Working Hours: 9:00 AM – 6:00 PM

Preferred Candidate: Female

Industry Preference: Machinery / Manufacturing / Engineering / Industrial Trading

About NIJIKO SOLUTIONS PVT. LTD.NIJIKO SOLUTIONS PVT. LTD. is a machinery trading and service organization dealing in industrial machinery, CNC cutting systems, welding equipment and related engineering solutions. The company works with established international and Indian brands and is focused on building a professional, responsive and growth-oriented organization.

Position OverviewWe are looking for a highly organized, responsible and proactive Back Office & Management Coordination Executive who can become the operational backbone of the organization.

The person will work closely with the Directors and coordinate information from Sales, Service, Accounts, Customers and other operational functions. The primary responsibility will be to ensure that the Directors have real-time visibility of business activities, pending actions, sales pipeline, collections, service activities and important follow-ups.

This is not a routine back-office position. The candidate will be expected to actively monitor the organization, identify pending actions, follow up with responsible persons and keep management updated without waiting for instructions.

• Key Responsibilities1. Daily Management ReportingCollect daily reports from all Salespersons and Service Engineers.
• Consolidate sales, service, enquiry, quotation, order and customer activity reports.
• Prepare concise Daily Management Reports / MIS for the Directors.
• Track pending activities and ensure timely closure.
• Highlight important issues, delays, risks and opportunities to management.
• Maintain real-time visibility of ongoing business activities.
• 2. Sales Monitoring & Follow-upMonitor the complete sales pipeline across the organization.
• Track enquiries, quotations, negotiations, orders and pending decisions.
• Follow up with salespersons regarding pending quotations and customer responses.
• Maintain customer-wise and salesperson-wise follow-up status.
• Identify inactive or delayed opportunities and bring them to management attention.
• 3. Payment & Collection Follow-upMonitor outstanding customer payments.
• Maintain an updated payment/receivables tracker.
• Send payment reminders to customers through email/WhatsApp/calls as required.
• Coordinate with Sales and Accounts for collection follow-ups.
• Escalate overdue payments to the Directors.
• Provide regular outstanding-payment reports to management.
• 4. IndiaMART Lead ManagementMonitor incoming leads and enquiries from IndiaMART.
• Allocate/coordinate leads with the appropriate salesperson.
• Make initial calls and follow up with prospective customers wherever required.
• Track lead status from enquiry → quotation → negotiation → order.
• Ensure no lead remains unattended or without follow-up.
• Prepare regular IndiaMART performance reports.
• 5. Service Department CoordinationCollect daily/weekly reports from Service Engineers.
• Track installation, commissioning, breakdown and maintenance activities.
• Monitor pending service calls and customer complaints.
• Follow up with service personnel and customers for closure.
• Escalate critical service issues to management.
• 6. Personal Assistant to DirectorAct as the primary coordination support for the Director.
• Maintain the Director's task list, follow-ups and important reminders.
• Coordinate meetings, calls and appointments.
• Prepare information and reports required for management meetings.
• Follow up internally on tasks assigned by the Director.
• Ensure important commitments and deadlines are tracked.
• 7. Management Coordination & MISMaintain centralized trackers for:
• 
  
• Sales
• Leads
• Quotations
• Orders
• Payments
• Service
• Customer follow-ups
• Pending actions
• Management priorities
• Prepare daily, weekly and monthly MIS reports.
• Ensure management receives accurate and timely information.
• Develop simple dashboards and reporting systems wherever required.

8. Strategic Support to ManagementThe candidate will gradually be expected to understand the company's overall business and assist the Directors in:

• Identifying gaps in sales and operations.
• Tracking progress against business objectives.
• Identifying recurring operational problems.
• Highlighting potential business opportunities.
• Providing data and insights for management decisions.
• Supporting the Directors in developing and executing the company's long-term growth plans.

Ideal Candidate ProfileWe are looking for someone who is:

• Highly organized and detail-oriented
• Proactive and capable of working independently
• Comfortable taking ownership of multiple responsibilities
• Strong in follow-up and coordination
• Good at communicating with customers and internal teams
• Comfortable working directly with senior management
• Strong in Excel / Google Sheets and MIS reporting
• Good with email, WhatsApp and CRM/ERP systems
• Capable of handling confidential business information
• Persistent but professional in payment and customer follow-ups
• Able to identify what needs to be done without waiting for instructions

Preferred BackgroundCandidates with experience in machinery, industrial equipment, engineering, manufacturing, fabrication, industrial trading or B2B technical businesses will be strongly preferred.

Experience in a similar role involving Sales Coordination + MIS + Customer Follow-up + Management/Director Support will be an advantage.

Important RequirementThe successful candidate must understand that this position requires ownership, not merely task execution.

The person should be able to look at the company's activities every day and answer:

What is happening? What is pending? Who needs to follow up? What is delayed? What requires management attention? What should happen next?The objective is to build a system where the Directors have a clear, real-time picture of the organization without having to individually chase every salesperson, service engineer or customer.

Compensation₹25,000 – ₹50,000 per month, depending on experience, capability and suitability for the role.

Candidates demonstrating strong ownership, analytical ability and management coordination skills may be considered at the higher end of the salary range.

ReportingReports directly to the Director / Management

Work LocationNew Delhi

Work From Home may be considered for the right candidate, depending on experience, communication ability, discipline and suitability for the role.

How to ApplyInterested candidates should share their updated CV along with current salary, expected salary and notice period.

Company Email: directors@nijikosolutions.com