Office Assistant

Job Description:

• Handle day-to-day back-office and administrative tasks.
• Maintain and update customer records, documents, and databases.
• Prepare quotations, invoices, booking documents, and other travel-related paperwork.
• Coordinate with customers, travel partners, hotels, airlines, and other service providers.
• Assist with flight, hotel, and travel booking documentation.
• Respond to customer queries through email, phone, and messaging platforms.
• Maintain proper records of bookings, payments, and client information.
• Prepare daily reports and assist the management team with routine office work.
• Coordinate with the front-office/sales team to ensure smooth processing of customer bookings.
• Perform data entry and ensure all information is accurate and up to date.
• Follow up on pending documents, payments, confirmations, and bookings.
• Ensure proper filing and organization of company documents.

Key Skills:

Good communication skills, basic computer knowledge, MS Office/Excel, data entry, documentation, coordination, record keeping, and attention to detail.