Customer Care Executive

Handle inbound and outbound customer calls.

Respond to customer queries via phone, email, WhatsApp, or chat.

Provide accurate information about company products and services.

Resolve customer complaints professionally and escalate complex issues when required.

Maintain and update customer records in the CRM system.

Follow up with customers to ensure timely resolution of their concerns.

Coordinate with internal departments to resolve customer issues.

Maintain high standards of customer satisfaction.

Achieve daily and monthly productivity and quality targets.