Academic Counsellor

Job Title: Academic CounsellorEmployment Type: Full-Time

Experience: 0–3 Years

Education: Bachelor’s Degree in Any Discipline

Location: [Insert Location]

Department: Admissions / Student Counselling

About the RoleWe are looking for a motivated, empathetic, and student-focused Academic Counsellor to join our team. The Academic Counsellor will be responsible for guiding students and parents in selecting suitable academic programs, courses, and career pathways.

The ideal candidate should possess excellent communication and counselling skills, have a strong understanding of students' educational needs, and be capable of building meaningful relationships while contributing to admissions and enrolment targets.

• Key ResponsibilitiesCounsel students and parents regarding academic programs, courses, admissions, and career opportunities.
• Understand students’ educational backgrounds, interests, career goals, and requirements to provide appropriate guidance.
• Provide accurate information regarding courses, eligibility criteria, fees, curriculum, admission procedures, and career prospects.
• Handle and follow up with prospective students through phone calls, WhatsApp, email, and other communication channels.
• Convert qualified enquiries and leads into successful admissions while maintaining a student-first approach.
• Conduct one-to-one counselling sessions and assist students throughout the admission process.
• Maintain regular communication with students and parents to ensure a smooth admission journey.
• Achieve assigned counselling, lead conversion, and admission targets.
• Maintain accurate records of leads, counselling sessions, follow-ups, and admissions in the CRM/system.
• Conduct or support webinars, seminars, orientation programs, workshops, and education events when required.
• Coordinate with the Admissions, Academic, Operations, and other internal teams to ensure an excellent student experience.
• Address student and parent queries professionally and resolve concerns in a timely manner.
• Stay updated on academic programs, admission trends, educational developments, and career opportunities.
• Prepare and submit regular reports related to leads, counselling activities, follow-ups, conversions, and admissions.
• Required SkillsExcellent verbal and written communication skills.
• Strong counselling, interpersonal, and relationship-management skills.
• Ability to understand students’ needs and provide relevant academic guidance.
• Good presentation, negotiation, and convincing skills.
• Strong follow-up and lead-management abilities.
• Target-oriented, organized, and self-motivated approach.
• Basic proficiency in MS Office, Google Workspace, CRM, or similar tools.
• Ability to work independently as well as collaboratively within a team.
• Strong problem-solving and customer-service mindset.
• Educational QualificationsBachelor’s degree in any discipline.
• Degree/diploma in Education, Psychology, Counselling, Management, or a related field will be an added advantage.
• Experience0–3 years of relevant experience in academic counselling, student admissions, education sales, student support, or a related field.
• Freshers with excellent communication, interpersonal, and counselling skills may also apply.
• Key Performance Indicators (KPIs)Number of student enquiries handled.
• Quality and effectiveness of counselling sessions.
• Lead follow-up and response rate.
• Admission/enrolment conversion rate.
• Achievement of assigned admission and counselling targets.
• Student and parent satisfaction.
• Accuracy and timely updating of CRM/data.
• Overall student engagement and admission process efficiency.
• Work EnvironmentFull-time position.
• Regular interaction with students and parents through phone calls, online meetings, WhatsApp, and face-to-face counselling.
• May require participation in seminars, workshops, education fairs, orientation programs, and admission events.
• Performance-oriented environment with opportunities for professional growth and development.

What We’re Looking ForWe are seeking someone who is confident, approachable, patient, target-oriented, and genuinely interested in helping students make informed academic and career decisions. If you enjoy interacting with people and have a passion for education and student development, we would love to hear from you