Customer Success Executive
Facebook India Online Services Private LimitedFixed
₹20,000 - ₹22,000
Earning Potential
₹22,000
Fixed
₹20,000 - ₹22,000
Earning Potential
₹22,000
Work from Office
Full Time
Any experience
Good (Intermediate / Advanced) EnglishJob highlights
23 applicants
Benefits include: PF, Travel Allowance (TA), ESI (ESIC)
Job Description
- Job ResponsibilitiesReview and moderate user-generated content such as text, images, videos, comments, and profiles.
- Check content against company community guidelines, policies, and quality standards.
- Identify and remove content that violates platform policies.
- Handle categories such as spam, harassment, hate speech, misinformation, inappropriate content, and other policy violations.
- Escalate sensitive or complex cases to the appropriate team.
- Make accurate decisions based on predefined moderation guidelines.
- Maintain required accuracy, productivity, and turnaround-time (TAT) targets.
- Document moderation decisions and update case details in internal systems.
- Stay updated with changes in moderation policies and guidelines.
- Maintain confidentiality of user and platform information.
- Work closely with quality, operations, and escalation teams.
Job role
Job requirements
About company
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The candidate should have completed Graduate degree and people who have 0 to 31 years are eligible to apply for this job. You can apply for more jobs in Mumbai to get hired quickly.
The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job.
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