Jewellery Consultant

Job Description – Jewellery ConsultantCompany: Roomy’s Jewellery (by Diagliter Private Limited)

Department: Retail Sales

Job Location: Store

Designation: Jewellery Consultant

Job SummaryWe are looking for a well-presented, customer-focused Jewellery Consultant who can deliver an excellent shopping experience, understand customer requirements, and achieve sales targets while maintaining high standards of customer service.

1. Key ResponsibilitiesWelcome customers and understand their jewellery preferences, requirements, and budgets.
2. Explain jewellery designs, collections, materials, diamonds, gemstones, and pricing.
3. Recommend suitable products based on customer needs and preferences.
4. Handle customer queries and provide a personalised shopping experience.
5. Achieve individual and store sales targets.
6. Maintain strong relationships with customers and follow up on enquiries.
7. Ensure proper display, handling, and safekeeping of jewellery.
8. Maintain accurate billing and sales-related records.
9. Follow company policies, store SOPs, grooming standards, and discipline.
10. Coordinate with team members to ensure smooth store operations.
11. Stay updated on new collections, jewellery trends, and product knowledge.
12. Represent the company's core values through honesty, commitment, teamwork, and continuous learning.

• Skills & QualificationsGood communication and interpersonal skills.
• Strong customer-handling and sales skills.
• Presentable personality and professional grooming.
• Basic knowledge of jewellery, diamonds, and gemstones (preferred).
• Ability to understand customer needs and recommend suitable products.
• Target-oriented with a positive attitude.
• Willingness to learn and work as part of a team.

Experience1–3 years of experience in retail sales, preferably in jewellery, luxury retail, or lifestyle products. Freshers with good communication and sales skills may also apply.

• Key Performance Indicators (KPIs)Achievement of individual sales targets.
• Customer satisfaction and customer feedback.
• Conversion of walk-in customers and enquiries.
• Product knowledge and customer engagement.
• Follow-up and customer relationship management.
• Compliance with store SOPs and company policies.

Our Purpose: To Add Sparkle in People’s Lives.