Assistant Manager Operations

ASSISTANT MANAGER — CAFE OPERATIONS & GUEST SERVICE

Location: Bandra West, Mumbai

Department: Cafe Operations

Reports To: Cafe Manager — Shahrukh

Experience: 3–5 years in Cafe / Restaurant / Hospitality Operations

• KEY RESPONSIBILITIESSupport the Cafe Manager in the day-to-day operations of Everhome.
• Take ownership of the floor and guest experience during assigned shifts.
• Supervise service staff, captains and front-of-house team during service.
• Allocate sections, staff positions and daily responsibilities.
• Conduct pre-shift briefings and communicate daily priorities, specials and operational updates.
• Monitor service speed, table turns, order accuracy and overall floor efficiency.
• Ensure all tables and guest areas are maintained to Everhome standards.
• Handle guest complaints, feedback and service recovery professionally.
• Coordinate closely with Kitchen, Bar, Service and Cafe Manager to resolve operational issues quickly.
• Monitor pending and delayed orders and ensure timely resolution.
• Ensure POS, billing, discounts, voids and complimentary items are handled correctly.
• Monitor daily opening and closing procedures.
• Ensure staff attendance, grooming, punctuality and discipline.
• Track staff performance and flag recurring issues to the Cafe Manager.
• Ensure SOPs, hygiene and service standards are followed consistently.
• Monitor stock levels of front-of-house consumables and raise requirements to the Cafe Manager/Purchase team.
• Support inventory checks, wastage monitoring and operational cost control.
• Assist with staff training, onboarding and on-floor corrections where required.
• Coordinate and manage events, private bookings and high-volume service.
• Ensure the cafe is operationally ready before every shift.
• Take charge of the cafe in the absence of the Cafe Manager.
• Prepare and communicate shift handovers and important operational updates.
• Identify operational problems and proactively resolve them instead of waiting for instructions.
• Work with the Cafe Manager on improving sales, service efficiency, guest satisfaction and team performance.
• Ensure Everhome's service, cleanliness and hospitality standards are maintained consistently across every shift.
• CANDIDATE REQUIREMENTS3–5 years of experience in cafe, restaurant or hospitality operations.
• Previous supervisory / captain / assistant manager experience preferred.
• Strong floor management and people-management skills.
• Good communication and guest-handling skills.
• Strong understanding of restaurant/cafe service operations.
• POS knowledge required; Petpooja experience is an advantage.
• Comfortable handling busy services and high-volume operations.
• Good command of English and Hindi.
• Presentable, energetic and highly organised.
• Strong sense of ownership, discipline and accountability.
• Willing to work shifts, weekends, public holidays and events.

THE PERSON WE ARE LOOKING FORSomeone who can run the floor without being babysat.

They should be hands-on, alert, decisive and comfortable managing people, guests and problems simultaneously — while keeping the Cafe Manager informed and supported.