Operations And Customer Support Executive

We are looking for a proactive and customer-focused Operations & Customer Support Executive to manage day-to-day operational activities while providing excellent support to customers. The ideal candidate should have strong communication, problem-solving, coordination, and organisational skills.

Key Responsibilities Customer Support

• Respond to customer queries through phone, email, chat, and other communication channels.
• Understand customer concerns and provide accurate and timely solutions.
• Handle complaints professionally and ensure effective resolution.
• Follow up with customers to ensure issues are resolved and maintain customer satisfaction.
• Maintain accurate records of customer interactions and feedback.
• Escalate complex issues to the appropriate department or manager.

Operations

• Coordinate and monitor daily operational activities.
• Process orders, requests, documentation, and customer-related transactions accurately.
• Coordinate with internal teams such as sales, logistics, finance, and technical support.
• Track tasks, pending requests, and service-related activities to ensure timely completion.
• Maintain operational reports, records, and databases.
• Identify operational issues and suggest improvements to processes.
• Ensure company policies and standard operating procedures are followed.
• Required SkillsExcellent verbal and written communication skills.
• Strong customer service and interpersonal skills.
• Good problem-solving and decision-making abilities.
• Strong attention to detail and accuracy.
• Ability to multitask and prioritize work effectively.
• Good knowledge of MS Office / Google Workspace.
• Ability to work independently as well as part of a team.
• Positive attitude and willingness to learn.