Onsitego

Customer Support Executive

Onsitego
Andheri East, Mumbai/Bombay
₹25,000 - ₹32,000 monthly

Fixed

₹25,000 - ₹32,000

Earning Potential

₹32,000

Work from OfficeWork from Office
Full TimeFull Time
Min. 2 yearsMin. 2 years
Good (Intermediate / Advanced) EnglishGood (Intermediate / Advanced) English

Job highlights

Urgently hiring

Urgently hiring

5 applicants

5 applicants

Benefits include: Annual Bonus, PF, Laptop, Health Insurance, ESI (ESIC)

Benefits include: Annual Bonus, PF, Laptop, Health Insurance, ESI (ESIC)

Job Description

  • Responsible for managing large volume of calls/emails/chats.
  • Should have good experience in emails/chat process.  
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication.
  • Provide accurate, valid and complete information by using the right methods/tools.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents.
  • Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
  • Understanding and striving to meet or exceed contact center metrics while providing excellent consistent customer service.
  • Escalate well deserved calls to the Escalations team as per the defined standards and protocol.

Job role

Work location
Work locationOnsitego, G3-A,Skyline Icon, Andheri - Kurla Road, Mittal Industrial Estate, Marol, Andheri East, Mumbai, Maharashtra, India Andheri East, Mumbai/Bombay
Department
DepartmentCustomer Support
Role / Category
Role / CategoryCustomer Support - BPO / Voice / Blended
Employment type
Employment typeFull Time
Shift
ShiftDay Shift

Job requirements

Experience
ExperienceMin. 2 years
Education
Education12th Pass
English level
English levelGood (Intermediate / Advanced) English
Gender
GenderAny gender

About company

Name
NameOnsitego
Address
AddressOnsitego, G3-A,Skyline Icon, Andheri - Kurla Road, Mittal Industrial Estate, Marol, Andheri East, Mumbai, Maharashtra, India Andheri East, Mumbai/Bombay
Job posted by Onsitego

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You can expect a minimum salary of 25,000 INR and can go up to 32,000 INR. The salary offered will depend on your skills, experience and performance in the interview.

The candidate should have studied 12th Pass and people who have 2 to 31 years are eligible to apply for this job. You can apply for more jobs in Mumbai to get hired quickly.

The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job.

Both Male and Female candidates can apply for this job.

No, it's not a work from home job and can't be done online. You can explore and apply for other work from home jobs in Mumbai at apna.

No work-related deposit needs to be made during your employment with the company.

Go to the apna app and apply for this job. Click on the apply button and call HR directly to schedule your interview.

The last date to apply for this job is 12 Nov 2026. For more details, download apna app and find Full Time jobs in Mumbai . Through apna, you can find jobs in 64 cities across India. Join NOW!