Customer Service (Inbound/Outbound) Executive
HopscotchFixed
₹20,000 - ₹30,000
Average Incentives*
₹5,000
Earning Potential
₹35,000
Fixed
₹20,000 - ₹30,000
Average Incentives
₹5,000
Earning Potential
₹35,000
You can earn more incentive if you perform well
Work from Office
Full Time
Min. 6 months
Basic EnglishJob highlights
Urgently hiring
7 applicants
Benefits include: Overtime Pay, Joining Bonus, Annual Bonus, PF, Travel Allowance (TA), Petrol Allowance, Mobile Allowance, Internet Allowance, Flexible Working Hours, Laptop, Health Insurance, ESI (ESIC), Food/Meals, 5 working days
Job Description
🔥 HIRING: CUSTOMER SERVICE EXECUTIVE 🔥
📍 Primary Location: Lower Parel
🚀 We also have 100+ openings across Mumbai, Thane, and Navi Mumbai!
💰 SALARY & INCENTIVES
- 6 Months to 4 Years Exp: ₹25,000 – ₹30,000 In-Hand
- 4+ Years Exp: ₹35,000 In-Hand candidates who has experience in e-commerce can get
- 📈 Monthly Incentives: Up to ₹5,000/-
🎁 KEY BENEFITS & USPs
- 🏥 Medical Insurance: ₹3 Lacs Health Coverage
- 📈 Yearly Appraisal: 10% to 20% salary increment based on performance
- 🏢 Work Environment: Great corporate exposure with fast career growth
⏰ SHIFT & WORKING DAYS
- Shift Window: 9:00 AM to 10:00 PM (Any 9-hour operational shift)
- Offs: 1 Rotational Week Off
🎓 ELIGIBILITY CRITERIA
- Education: HSC (12th Pass) or Graduate
- Experience: Minimum 6 Months of Customer Support experience (Mandatory)
- Language Skills: Very Good to Excellent Verbal & Written English Communication
- Technical Skills: Basic Computer Knowledge
- Other Traits: Good listening skills, customer-first attitude, and comfortable with rotational shifts
📌 JOB RESPONSIBILITIES
- 📞 Multichannel Support: Handle customer inquiries professionally via calls, emails, and chats.
- 🛠️ Resolution: Provide accurate details on products/services and resolve issues efficiently.
- 📊 Data Management: Maintain customer records and update interaction details in the CRM system.
- 🔄 Escalation Handling: Escalate complex issues to internal teams and follow up for resolution.
- 🎯 Targets: Consistently meet individual CSAT and quality performance targets.
📲 HOW TO APPLY:
Click Apply or WhatsApp your updated resume to HR Aditi on + 91 73040 13972
Job role
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The candidate should have studied 12th Pass and people who have 0.5 to 31 years are eligible to apply for this job. You can apply for more jobs in Mumbai to get hired quickly.
The candidate should have Basic English skills and sound communication skills for this job.
Both Male and Female candidates can apply for this job.
No, it's not a work from home job and can't be done online. You can explore and apply for other work from home jobs in Mumbai at apna.
No work-related deposit needs to be made during your employment with the company.
Go to the apna app and apply for this job. Click on the apply button and call HR directly to schedule your interview.
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