Customer Service Executive
Olivecloud Tech Private LimitedFixed
₹15,000 - ₹20,000
Earning Potential
₹20,000
Fixed
₹15,000 - ₹20,000
Earning Potential
₹20,000
Work from Office
Full Time
Min. 1 year
Basic EnglishJob highlights
Urgently hiring
7 applicants
Job Description
- Key ResponsibilitiesHandle customer queries through phone calls, WhatsApp, and other communication channels.
- Assist customers with product-related queries regarding sarees, suits, lehengas, pricing, availability, sizes, colours, and designs.
- Coordinate with the sales, warehouse, production, and dispatch teams to resolve customer concerns.
- Track customer orders and provide timely updates on order status, dispatch, delivery, exchanges, and returns.
- Handle customer complaints professionally and ensure timely resolution.
- Maintain accurate records of customer interactions, complaints, and resolutions.
- Follow up with customers regarding pending payments, orders, deliveries, or other requirements.
- Coordinate with courier/logistics partners when required to resolve delivery-related issues.
- Ensure a positive customer experience throughout the sales and post-sales journey.
- Escalate complex or critical customer issues to the concerned senior/team member.
- Maintain regular follow-ups with customers and ensure no query remains unattended.
- Requirements1–4 years of experience in Customer Service / Customer Support / Client Servicing / Retail.
- Excellent Hindi and English communication skills, both verbal and written.
- Good knowledge of WhatsApp and basic computer applications.
- Experience in fashion, apparel, ethnic wear, e-commerce, or retail will be an advantage.
- Strong problem-solving and interpersonal skills.
- Patient, polite, and professional approach towards customers.
- Ability to multitask and work in a fast-paced environment.
Job role
Job requirements
About company
Similar jobs you can apply for
Field Sales
Sales Executive
Pro Audio VideoWork from OfficeFull TimeMin. 3 yearsGood (Intermediate / Advanced) English
Telecaller
Platinumone Business Services LimitedWork from OfficeFull TimeMin. 6 monthsGood (Intermediate / Advanced) EnglishRelationship Manager
Altus Wealth & Insurance Marketing Private LimitedWork from OfficeFull TimeMin. 1 yearBasic EnglishClient Relationship Manager
Yuki TechnologyWork from OfficeFull TimeAny experienceBasic English
International Voice Process Agent
Epicenter TechnologyWork from OfficeFull Time
Night ShiftAny experienceGood (Intermediate / Advanced) EnglishCustomer Service Executive
Forte Placements LlpWork from OfficeFull TimeNight ShiftAny experienceGood (Intermediate / Advanced) EnglishYou can expect a minimum salary of 15,000 INR and can go up to 20,000 INR. The salary offered will depend on your skills, experience and performance in the interview.
The candidate should have studied 12th Pass and people who have 1 to 31 years are eligible to apply for this job. You can apply for more jobs in Mumbai to get hired quickly.
The candidate should have Basic English skills and sound communication skills for this job.
Both Male and Female candidates can apply for this job.
No, it's not a work from home job and can't be done online. You can explore and apply for other work from home jobs in Mumbai at apna.
No work-related deposit needs to be made during your employment with the company.
Go to the apna app and apply for this job. Click on the apply button and call HR directly to schedule your interview.
The last date to apply for this job is 8 Sept 2026. For more details, download apna app and find Full Time jobs in Mumbai . Through apna, you can find jobs in 64 cities across India. Join NOW!