CRM Executive
Oneeday HR Solution Private LimitedFixed
₹20,000 - ₹25,000
Earning Potential
₹25,000
Fixed
₹20,000 - ₹25,000
Earning Potential
₹25,000
Work from Office
Full Time
Min. 1 year
Good (Intermediate / Advanced) EnglishJob highlights
Urgently hiring
Benefits include: Mobile Allowance, Flexible Working Hours, Laptop, Health Insurance
Job Description
We are looking for a proactive and customer-focused CRM Executive to manage customer interactions across multiple communication channels. The ideal candidate should have prior experience handling WhatsApp, emails, calls, chat platforms, and CRM/in-house software while ensuring excellent customer service and timely issue resolution. The candidate should be comfortable working in rotational shifts and possess strong communication and organizational skills.
Key Responsibilities
- Manage customer inquiries and support requests through WhatsApp, email, phone calls, website chat, and other communication platforms.
- Handle customer queries, complaints, feedback, and escalations in a professional and timely manner.
- Update and maintain customer records accurately in the CRM/in-house software.
- Coordinate with internal teams such as Operations, Logistics, Sales, and Marketing for query resolution.
- Monitor customer interactions and ensure all conversations are documented appropriately.
- Follow up with customers regarding pending requests, deliveries, returns, or service related concerns.
- Maintain service quality standards and ensure a positive customer experience.
- Generate basic reports and maintain records of customer interactions and resolutions.
- Adhere to company SOPs and customer service guidelines.
Required Skills & Qualifications
- Graduate in any discipline.
- 1–2 years of experience in Customer Relationship Management, Customer Support, Customer Service, or similar roles.
- Hands-on experience handling:
- o WhatsApp Business
- o Email support
- o Calling platforms
- o Live chat platforms
- o CRM/In-house software
- Excellent verbal and written communication skills in English and Hindi.
Job role
Job requirements
About company
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The candidate should have completed Graduate degree and people who have 1 to 31 years are eligible to apply for this job. You can apply for more jobs in Mumbai to get hired quickly.
The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job.
Both Male and Female candidates can apply for this job.
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