Branch Manager

WE ARE HIRING

OPERATIONS MANAGER

Car Rental & Ground Transportation

Experience: 5+ Years in Relevant OperationsIndustry: Car Rental / Fleet / Ground Transportation / Employee TransportationEducation: Graduate in Any DisciplinePreferred: Ex-Army PersonnelJoining: Immediate Joiners / Short Notice Period Preferred

JOB PURPOSE

We are looking for a dynamic, disciplined, and result-oriented Operations Manager to take complete ownership of our day-to-day car rental, fleet, vendor, driver, and customer service operations.

The candidate will be responsible for leading the operations team, ensuring 100% execution of transportation requirements, maintaining fleet and service quality, managing vendors and drivers, resolving client escalations, and achieving high levels of customer satisfaction.

The ideal candidate should be a strong hands-on leader with excellent operational, people-management, client-management, and problem-solving skills.

Ex-Army personnel with relevant experience in Operations, Transport, Logistics, Fleet, Administration, or Team Management will be strongly preferred.

KEY RESPONSIBILITIES

1. Overall Operations Management

• Take complete ownership of day-to-day transportation operations.
• Lead, manage, and monitor the Operations Team.
• Ensure 100% execution of confirmed bookings and transportation requirements.
• Monitor daily vehicle demand and supply to ensure adequate fleet availability.
• Monitor operational performance and take immediate corrective action wherever required.
• Conduct daily and weekly operational review meetings.
• Identify operational gaps and implement effective solutions.
• Provide operational and procedural recommendations to the Managing Director in the best interest of the company.

2. Customer Service & Corporate Client Management

• Ensure the team consistently delivers excellent customer service and exceeds customer expectations.
• Handle client grievances, escalations, and critical service issues.
• Ensure timely resolution of customer complaints.
• Visit corporate clients regularly to strengthen business relationships.
• Develop and maintain strong relationships with key corporate clients.
• Focus on customer retention and long-term client relationships.
• Manage ground transportation requirements for corporate events, conferences, and special assignments.
• Ensure consistently high levels of customer satisfaction.

3. Fleet Management & Quality Control

• Manage complete fleet operations and vehicle availability.
• Liaise with vendors to ensure vehicles are maintained as per established company standards.
• Monitor daily vehicle performance, cleanliness, maintenance, and service quality.
• Ensure timely availability of vehicles according to business demand.
• Manage the Fleet Maintenance & Quality Control Team.
• Ensure 100% compliance documentation before attachment of any vehicle.
• Monitor vehicle condition and take corrective action for quality or maintenance issues.
• Ensure vehicles meet company, safety, and operational standards.

4. Vendor Management & Development

• Manage and lead the Vendor Development Team.
• Identify, evaluate, and onboard suitable fleet operators and car rental operators as business partners.
• Develop and maintain strong vendor relationships.
• Monitor vendor performance, service quality, availability, and compliance.
• Ensure vendors meet company operational and service standards.
• Handle and resolve vendor-related issues and escalations.
• Focus on vendor retention and long-term business partnerships.

5. Driver Management

• Manage the complete driver management process.
• Ensure 100% driver screening, verification, training, and onboarding before enrolment in the system.
• Monitor driver performance, discipline, attendance, grooming, and behaviour.
• Handle day-to-day driver issues and operational challenges.
• Ensure drivers follow company policies, safety standards, RTO rules, and applicable regulations.
• Conduct regular driver training, briefing, and grooming sessions.
• Educate drivers regarding:
• 
  
• Customer service standards
• Safety norms
• RTO rules and regulations
• Company policies and procedures
• Professional behaviour and grooming
• Service quality standards
• Coordinate driver attendance and salary-related processes with the concerned team.

6. Fuel Management

• Monitor daily fuel consumption and fuel-related expenses.
• Ensure effective fuel management and cost control.
• Identify excessive fuel consumption, wastage, or irregularities.
• Implement appropriate corrective measures to improve fuel efficiency.

7. Rental Agreement & Revenue Operations

• Ensure timely closure of rental agreements on a daily basis.
• Monitor pending agreements and ensure timely completion.
• Coordinate with relevant departments for proper documentation.
• Support operational activities that contribute to revenue generation.
• Ensure all business practices are conducted in accordance with company standards and procedures.

8. MIS & Management Reporting

• Submit daily operational reports to Management.
• Prepare daily fleet utilization reports.
• Monitor fleet utilization, availability, demand, and supply.
• Prepare weekly operational performance reports.
• Highlight critical operational issues and pending matters to Management.
• Provide meaningful operational recommendations and improvement plans to the Managing Director.

TEAM MANAGEMENT

The Operations Manager will be responsible for managing and coordinating:

• Operations Team
• Fleet & Quality Control Team
• Vendor Development Team
• Drivers / Driver Partners
• Fleet Operators
• Car Rental Vendors

Conduct daily and weekly performance reviews with respective teams to ensure accountability, service quality, and operational excellence.

KEY PERFORMANCE INDICATORS (KPIs)

The position will be evaluated based on:

• 100% execution of confirmed transportation requirements.
• Customer satisfaction and customer retention.
• Vendor retention and vendor performance.
• Fleet availability and utilization.
• Vehicle maintenance and quality standards.
• Driver performance and compliance.
• Timely closure of rental agreements.
• Fuel efficiency and operational cost control.
• 100% vehicle documentation compliance.
• 100% driver screening and training compliance.
• Timely resolution of customer, vendor, and driver escalations.
• Overall operational efficiency and achievement of business objectives.

REQUIRED SKILLS & COMPETENCIES

• Strong leadership and team-management skills.
• Excellent operational planning and execution abilities.
• Strong customer service and corporate client-management skills.
• Excellent vendor-management and negotiation skills.
• Strong problem-solving and decision-making abilities.
• Excellent communication and interpersonal skills.
• Strong follow-up and monitoring skills.
• Ability to manage multiple teams and priorities simultaneously.
• Good knowledge of fleet and transportation operations.
• Strong understanding of driver and vendor management.
• Ability to work under pressure and handle emergency situations.
• High level of discipline, accountability, and ownership.
• Good knowledge of MS Excel, MIS, and operational reporting.

QUALIFICATION

Graduate in any discipline from a recognized university.

A qualification in Operations Management, Business Administration, Transport Management, Logistics, or a related field will be an added advantage.

EXPERIENCE

Minimum 5 years of relevant experience in one or more of the following:

• Car Rental Operations
• Fleet Management
• Ground Transportation
• Employee Transportation
• Corporate Transportation
• Transport Operations
• Vendor Management
• Driver Management
• Logistics Operations

Experience in handling corporate clients and large-scale transportation operations will be preferred

IDEAL CANDIDATE PROFILE

The ideal candidate should be:

• Strong, disciplined, and hands-on in operations
• Proactive and result-oriented
• Confident in handling clients, vendors, and drivers
• Excellent at team leadership and people management
• Strong in crisis and escalation management
• Customer-focused and commercially aware
• Highly organized with excellent follow-up skills
• Capable of taking ownership and making quick decisions
• Comfortable working in a fast-paced transportation environment
• Committed to service quality, safety, compliance, and customer
• satisfaction

HOW TO APPLY

Suitable & Relevant Candidates are requested to send their updated CV.

WhatsApp Only

9860444861 | 7507775669

Email

hradmin@ecrs.co.in

Preference

Immediate Joiners / Candidates with a Short Notice Period will be preferred.

Please apply only if your experience and profile are relevant to the above requirements.