Telecalling Executive

Job Title: Telecaller – Lead Generation & Client Communication

Job Summary

We are looking for a confident, professional, and target-oriented Telecaller who can generate qualified leads, communicate effectively with prospective clients, and convert enquiries into appointments, meetings, bookings, and business opportunities.

The candidate must possess excellent communication skills, a convincing personality, and the ability to maintain professional relationships with clients over phone calls and WhatsApp.

Key Responsibilities

* Make a minimum of 80–100 outbound calls per day or achieve the daily calling target assigned by the management.

* Daily call completion will be considered a mandatory minimum performance requirement.

* Generate qualified leads by contacting potential clients from the company’s database and other approved sources.

* Clearly explain the company’s services, packages, benefits, and offers.

* Understand clients’ requirements and recommend suitable services.

* Convert interested prospects into qualified leads, appointments, meetings, or confirmed bookings.

* Conduct regular and systematic follow-ups until a final response is received.

* Communicate professionally with clients through phone calls, WhatsApp, and email.

* Maintain accurate records of every call, enquiry, follow-up, client response, and conversion.

* Update the lead database, Excel sheet, Google Sheet, or CRM regularly.

* Share quotations, portfolios, service details, and other relevant information with interested clients.

* Coordinate with the sales, marketing, and operations teams for successful lead conversion.

* Achieve daily, weekly, and monthly targets for calls, leads, appointments, and conversions.

* Submit a detailed daily report containing the number of calls made, calls connected, leads generated, follow-ups completed, and appointments scheduled.

* Handle client questions and objections confidently and professionally.

* Maintain complete confidentiality regarding company and client information.

Required Skills and Qualifications

* Excellent verbal communication and interpersonal skills.

* Fluency in Bengali and Hindi; working knowledge of English is preferred.

* Strong convincing, negotiation, follow-up, and client-handling abilities.

* Pleasant, confident, patient, and professional telephone etiquette.

* Ability to work under targets and complete the assigned number of calls every day.

* Basic knowledge of WhatsApp Business, email, Excel, Google Sheets, and CRM software.

* Previous experience in telecalling, telesales, lead generation, customer service, or business development is preferred.

* Candidates with experience in entertainment, events, education, media, photography, travel, or service-based industries will be given preference.

Primary Objective

The primary objective of this position is to complete the assigned daily calling target, generate quality leads, communicate professionally with prospective clients, and convert those leads into appointments, bookings, and business opportunities.

Performance Evaluation

Performance will be evaluated based on:

* Completion of the minimum daily calling target

* Number of connected and meaningful calls

* Number and quality of leads generated

* Follow-up consistency

* Appointments or meetings scheduled

* Lead-to-client conversion rate

* Quality of client communication

* Accuracy of daily reports and lead records

* Achievement of weekly and monthly targets

Experience: 1–3 years of relevant experience preferred

Employment Type: Full-time

Location: Kolkata

Salary: Based on experience and interview performance

Incentives: Attractive performance-based incentives may be offered