Receptionist Cum Telecaller

Receptionist cum Telecaller – CateringCompany: Spice Blend Catering

A Unit of Stewarding India Pvt. Ltd.

Job Location: Salt Lake Sector 4, Kolkata

Salary: ₹12,000 – ₹20,000 per month

Job Type: Full-Time, Office-Based

Working Hours: 10:00 AM – 7:00 PM

Weekly Off: Normally Sunday, but may change depending on business requirements

Freshers: Welcome to Apply

Job DescriptionSpice Blend Catering is looking for an energetic, confident and well-spoken Receptionist cum Telecaller – Catering to join our team.

The selected candidate will be responsible for handling incoming calls and enquiries, telecalling prospective customers, following up on leads, maintaining CRM records, scheduling client meetings and supporting day-to-day sales coordination.

• Key ResponsibilitiesAttend and professionally handle all incoming office and customer calls.
• Receive catering enquiries and understand the customer's basic requirements.
• Provide information about Spice Blend Catering, menus and services to prospective customers.
• Receive and handle customer enquiries generated through Google, Facebook, Instagram, LinkedIn and our website.
• Call customers who have submitted catering enquiries and understand their detailed requirements.
• Explain Spice Blend Catering menus and services to prospective clients.
• Update every lead, customer interaction, call, follow-up and meeting in the CRM system.
• Regularly follow up with interested customers and work towards converting enquiries into confirmed meetings and orders.
• Schedule meetings between prospective clients and the Spice Blend Catering team.
• Make outbound calls to companies and corporate offices and connect with decision-makers responsible for catering.
• Contact banquet halls and banquet owners/managers to schedule business meetings.
• Contact schools, colleges, educational institutions and other potential clients for catering opportunities and meetings.
• Maintain records of incoming calls, enquiries, appointments and visitors.
• Coordinate with the sales and operations team regarding customer requirements.
• Maintain proper daily records of calls, leads, follow-ups and scheduled meetings.
• Prepare and maintain basic reports, customer databases and other office documents.
• Handle official emails, including receiving, replying, forwarding and maintaining proper email communication with customers and the internal team.
• Assist in preparing quotations, presentations, reports and other business documents as required.
• Candidate RequirementsGood communication skills in English, Hindi and Bengali.
• Confident, professional and polite telephone communication.
• Pleasant and professional approach while handling customers and visitors.
• Good computer skills are required.
• Good working knowledge of Microsoft Word, Microsoft Excel, Microsoft PowerPoint and MS Office.
• Should be comfortable with email communication, including composing, replying, forwarding, attaching documents and maintaining professional email correspondence.
• Ability to prepare and maintain Excel sheets, customer databases, reports and basic presentations.
• Ability to work with a CRM system and update leads and follow-ups accurately.
• Good typing and general internet-browsing skills.
• Good customer-handling and follow-up skills.
• Good coordination and organizational ability.
• Ability to handle both incoming enquiries and outbound sales calls.
• Positive attitude and willingness to learn.
• Freshers with good communication and computer skills can apply.
• Candidates with previous experience in reception, telecalling, customer service, inside sales, hospitality or catering will have an added advantage.

Preferred Skills / Apna TagsReceptionist | Telecalling | MS Excel | MS Word | PowerPoint | MS Office | Email Communication | CRM | Inside Sales | Lead Generation | Customer Handling | Sales Coordination | Customer Follow-up | Bengali | Hindi | English

About the RoleThis is an office-based position at Salt Lake Sector 4, Kolkata. The Receptionist cum Telecaller will be the first point of contact for many customers and will also play an important role in converting digital enquiries and outbound calls into client meetings and business opportunities.

Salary: ₹12,000 – ₹20,000 per month, depending on experience, communication skills, computer knowledge and overall suitability for the position.