Collection Assistant Manager

Goodwill Debt Services
Salt Lake City, Kolkata/Calcutta
₹25,000 - ₹35,000 monthly*

Fixed

₹25,000 - ₹30,000

Average Incentives*

₹5,000

Earning Potential

₹35,000

Work from OfficeWork from Office
Full TimeFull Time
Min. 6 monthsMin. 6 months
Basic EnglishBasic English

Job highlights

Urgently hiring

Urgently hiring

21 applicants

21 applicants

Job Description

  • Strategy & Analysis: Develop and implement effective collection strategies, segment customer portfolios based on risk (bucketing), and analyze payment trends to maximize debt recovery.
  • Team Leadership: Manage, train, and mentor a team of collection agents. Set performance quotas, monitor productivity, and provide constructive feedback to ensure team targets are met.
  • Customer Negotiation: Handle complex or high-value accounts, negotiate payment arrangements, and work with clients to find feasible repayment solutions while preserving customer relationships.

Reporting: Track Key Performance Indicators (KPIs) such as 

 (Days Sales Outstanding) and recovery rates, reporting these metrics to senior management. 

Job role

Work location
Work locationLocation - 4th floor(4F), Net Guru Building, E2/4 Block GP, SDF More, Salt Lake, Sector V, Kolkata-700091. Salt Lake City, Kolkata/Calcutta
Department
DepartmentCustomer Support
Role / Category
Role / CategoryCustomer Support - BPO / Voice / Blended
Employment type
Employment typeFull Time
Shift
ShiftDay Shift

Job requirements

Experience
ExperienceMin. 6 months
Education
Education12th Pass
Skills
SkillsDomestic BPO, Collection process, Collection development
English level
English levelBasic English
Age limit
Age limit25 - 35 years
Gender
GenderFemale

About company

Name
NameGoodwill Debt Services
Address
AddressLocation - 4th floor(4F), Net Guru Building, E2/4 Block GP, SDF More, Salt Lake, Sector V, Kolkata-700091. Salt Lake City, Kolkata/Calcutta
Job posted by Goodwill Debt Services

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You can expect a minimum salary of 25,000 INR and can go up to 35,000 INR. The salary offered will depend on your skills, experience and performance in the interview.

The candidate should have studied 12th Pass and people who have 0.5 to 31 years are eligible to apply for this job. You can apply for more jobs in Kolkata to get hired quickly.

The candidate should have Basic English skills and sound communication skills for this job.

Only Female candidates can apply for this job.

No, it's not a work from home job and can't be done online. You can explore and apply for other work from home jobs in Kolkata at apna.

No work-related deposit needs to be made during your employment with the company.

Go to the apna app and apply for this job. Click on the apply button and call HR directly to schedule your interview.

The last date to apply for this job is 5 Sept 2026. For more details, download apna app and find Full Time jobs in Kolkata . Through apna, you can find jobs in 64 cities across India. Join NOW!